--- title: "Virtual Contact Solution" ocid: "ocds-b5fd17-24ad9a03-c0cb-4d66-b31f-98bfcf73b11a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-24ad9a03-c0cb-4d66-b31f-98bfcf73b11a" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-24ad9a03-c0cb-4d66-b31f-98bfcf73b11a.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-24ad9a03-c0cb-4d66-b31f-98bfcf73b11a.json" source: "Contracts Finder" current_stage: "Tender" buyer: "ABRI" published: "2020-12-10" --- # Virtual Contact Solution Buyer: ABRI Current stage: Tender OCID: ocds-b5fd17-24ad9a03-c0cb-4d66-b31f-98bfcf73b11a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-24ad9a03-c0cb-4d66-b31f-98bfcf73b11a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-24ad9a03-c0cb-4d66-b31f-98bfcf73b11a.json) ## Summary The procurement process is initiated by Abri for the "Virtual Contact Solution", falling under the category of Integrated Telecommunications Services. This is an open tender, currently in the active stage, with proposals accepted until 7 January 2021. The service contract period will commence on 1 April 2021 and conclude on 31 March 2023. Located at Bishopstoke Road in Eastleigh, Southampton (postal code SO50 6AD), this procurement aims to enhance their existing virtual collaboration capabilities used during the COVID-19 pandemic. This tender presents a growth opportunity for businesses specialising in telecommunications systems, consultancy services, and integrated telecommunications facilities. Small-to-medium enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) are encouraged to participate due to the suitability criteria outlined. Competitors with strong experience in flexible and scalable contact centre solutions will be particularly well-positioned to succeed in meeting Abri's requirements for a robust virtual platform and seamless integration with existing systems. ## Notice Overview At present, Abri use Microsoft Teams as their internal collaboration tool. This enables colleagues to hold voice calls, video calls and meetings virtually, with both internal and external users. This has proven invaluable during the recent COVID-19 pandemic, allowing colleagues to work in a flexible and agile way. As there is to be no reduction in colleague or business requirements for this flexibility, there is a requirement to expand from the Microsoft Teams current collaboration solution and provide an embedded Virtual Contact solution. In addition, we have 2 legacy customer contact centre solutions which, in both organisations are either end of life, or nearing end of life. The required solution must provide a centralised flexible, robust, and scalable contact centre solution as this is critical for integration but also for ensuring we are BCP ready for our customers on a virtual platform. Additional information: Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ba00b146-a0a8-4e04-a688-10acdfd832c2 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 10 Dec 2020 | | Submission deadline | 7 Jan 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Apr 2021 - 31 Mar 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ABRI | | Locality | SOUTHAMPTON | | Post town | Southampton | | Postcode | SO50 6AD | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ3 Hampshire and Isle of Wight | | ITL 3 | TLJ35 South Hampshire | | Local authority | Eastleigh | | Electoral ward | Eastleigh North | | Westminster constituency | Eastleigh | | Delivery location | Not specified | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 64 - Postal and telecommunications services - 71 - Architectural, construction, engineering and inspection services ### Codes - 32523000 - Telecommunications facilities - 32524000 - Telecommunications system - 64200000 - Telecommunications services - 64227000 - Integrated telecommunications services - 71316000 - Telecommunication consultancy services ## Release History - 10 Dec 2020 at 18:49 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ba00b146-a0a8-4e04-a688-10acdfd832c2 - 4 Dec 2020 at 17:56 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ba00b146-a0a8-4e04-a688-10acdfd832c2 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/ba00b146-a0a8-4e04-a688-10acdfd832c2 10th December 2020 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/radian/aspx/ Additional information on how to apply for this contract ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-24ad9a03-c0cb-4d66-b31f-98bfcf73b11a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-24ad9a03-c0cb-4d66-b31f-98bfcf73b11a.json.