---
title: "IT1313 Out of Hours Call handling Service"
ocid: "ocds-b5fd17-24ae5429-5d43-4593-b22c-0ea8c63d72f7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-24ae5429-5d43-4593-b22c-0ea8c63d72f7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-24ae5429-5d43-4593-b22c-0ea8c63d72f7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-24ae5429-5d43-4593-b22c-0ea8c63d72f7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WILTSHIRE COUNCIL"
published: "2021-10-12"
---

# IT1313 Out of Hours Call handling Service

Buyer: WILTSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-24ae5429-5d43-4593-b22c-0ea8c63d72f7

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## Summary

The procurement process led by Wiltshire Council involves the awarding of a contract for the "IT1313 Out of Hours Call Handling Service," which falls under the call centre services category. The procurement method employed was an open procedure, with the tender period concluding on 18th August 2021. The contract, valued at £73,704 and effective from 1st October 2021 to 30th September 2025, provides essential out of hours call handling services for local authorities, including Highways and Housing departments. The location of the procurement is in Trowbridge, England, and the awarding of the contract was officially noted on 27th August 2021.

This contract presents significant opportunities for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that have experience in call handling and customer service management. Companies well-prepared to adapt their services to meet the diverse needs of local councils, particularly those familiar with emergency and public service communications, will have an advantage in competing for similar contracts in the future.

## Notice

Wiltshire Council provides an Out of Hours (OOH) call handling service 365 days a year that covers a variety of services. The main users are Highways, Housing, Public Protection, and dog control.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7c0d42f6-be9b-4852-aa46-328b98efa4d5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Oct 2021 |
| Submission deadline | 18 Aug 2021 |
| Future notice date | Not specified |
| Award date | 26 Aug 2021 |
| Contract period | 30 Sep 2021 - 30 Sep 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £80,000 |
| Lots value | Not specified |
| Awards value | £73,704 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WILTSHIRE COUNCIL |
| Locality | TROWBRIDGE |
| Post town | Bath |
| Postcode | BA14 8JN |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK72 Wiltshire |
| Local authority | Wiltshire |
| Electoral ward | Trowbridge Central |
| Westminster constituency | South West Wiltshire |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORBIS PROTECT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 12 Oct 2021 at 13:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7c0d42f6-be9b-4852-aa46-328b98efa4d5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7c0d42f6-be9b-4852-aa46-328b98efa4d5
  12th October 2021 - Awarded contract notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=f11d9e07-80ef-eb11-810d-005056b64545
  Advert

## Notice URLs

- http://www.wiltshire.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-24ae5429-5d43-4593-b22c-0ea8c63d72f7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-24ae5429-5d43-4593-b22c-0ea8c63d72f7.json.