--- title: "Quotation for Audit of Services Provided by Housing Options" ocid: "ocds-b5fd17-24b2559b-cc92-4b92-ab1e-4e7fabc1118a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-24b2559b-cc92-4b92-ab1e-4e7fabc1118a" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-24b2559b-cc92-4b92-ab1e-4e7fabc1118a.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-24b2559b-cc92-4b92-ab1e-4e7fabc1118a.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2018-05-02" --- # Quotation for Audit of Services Provided by Housing Options Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-24b2559b-cc92-4b92-ab1e-4e7fabc1118a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-24b2559b-cc92-4b92-ab1e-4e7fabc1118a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-24b2559b-cc92-4b92-ab1e-4e7fabc1118a.json) ## Summary The Sandwell Metropolitan Borough Council is conducting an open procurement process, titled "Quotation for Audit of Services Provided by Housing Options," aimed at securing a third-party organisation to perform an audit of their Housing Choice service. This contract, classified under auditing services (CPV code: 79212000), is set to commence on 1 June 2018 and will run for six weeks until 13 July 2018, with a subsequent audit scheduled for early 2019. Interested parties must submit their quotations by the deadline of Tuesday, 15 May 2018, at 15:00hrs, to participate in this process. This tender presents a valuable opportunity for businesses specialising in auditing services and customer service assessment. Companies equipped to handle 'mystery' customer exercises and experienced in evaluating housing options and homelessness advice would be particularly well-suited to compete. Engaging in this procurement can help businesses expand their client base within the public sector, particularly those looking to establish long-term relationships with local authorities like Sandwell MBC. ## Notice Quotation for Audit of Services Provided by Housing Options The Housing Choice service are seeking a third-party organisation to undertake an audit of the service provided by Housing Options. The audit will focus on two key elements: 1. Assessment of handling initial contact by undertaking a 'mystery' customer exercise to include the following methods * Telephone calls (15 calls) * Face to face visits (10 visits) * Email (5 emails) 2. Assessment of housing options and homelessness advice by * Assessing 30 case files closed within the previous 6 - 12 months. The contract will be for six weeks starting 01 June 2018 to 13 July 2018. A further audit will take place 02 January 2019 for a further 6 weeks until 13 February 2019. The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the Quotation document or other related documents. In Order To View a On-Line Questionnaire (if applicable) or Submit a Quotation, you will be required to' Opt-In'. Please be mindful that if you are cut and pasting your question responses onto the On-Line Questionnaire that you do so from a notepad document, this is due to the fact that some special characters are not accepted within the On-Line Questionnaire. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: Tuesday 15 May 2018 at 15:00hrs Additional information: Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4ff60c06-eb8f-46ae-a60f-567ea9d0be5a | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 2 May 2018 | | Submission deadline | 15 May 2018 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 May 2018 - 13 Jul 2018 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B69 3DB | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | Oldbury | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79212000 - Auditing services ## Release History - 2 May 2018 at 07:02 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/4ff60c06-eb8f-46ae-a60f-567ea9d0be5a ## Documents - https://www.contractsfinder.service.gov.uk/Notice/4ff60c06-eb8f-46ae-a60f-567ea9d0be5a 2nd May 2018 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-24b2559b-cc92-4b92-ab1e-4e7fabc1118a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-24b2559b-cc92-4b92-ab1e-4e7fabc1118a.json.