---
title: "SRM Solution"
ocid: "ocds-b5fd17-24c57246-38e1-4328-8d7c-48cd25544716"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-24c57246-38e1-4328-8d7c-48cd25544716"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-24c57246-38e1-4328-8d7c-48cd25544716.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-24c57246-38e1-4328-8d7c-48cd25544716.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS BSA"
published: "2024-09-04"
---

# SRM Solution

Buyer: NHS BSA  
Current stage: Award  
OCID: ocds-b5fd17-24c57246-38e1-4328-8d7c-48cd25544716

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-24c57246-38e1-4328-8d7c-48cd25544716)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-24c57246-38e1-4328-8d7c-48cd25544716.json)

## Summary

The NHS Business Services Authority (NHS BSA) has completed the award stage for a contract titled "SRM Solution" in the software package and information systems sector. The contract involves a Software-as-a-Service (SaaS) solution for stakeholder relationship management, to be hosted in the UK by Armor. This selective procurement process was conducted as a call-off from a framework agreement. The contract, valued at £226,025, has a duration from 28th August 2024 to 27th August 2027, and is based in Newcastle, England. Key procurement dates included the tender period ending on 1st July 2024 and the contract start date on 28th August 2024.

This tender offers robust opportunities for businesses specialising in SaaS solutions, particularly those focusing on stakeholder relationship management. Small and medium-sized enterprises (SMEs) are well-suited to compete in such procurement, given the inclusive procurement criteria. The contract's recurring nature, involving support, maintenance, hosting, and user licensing, provides a stable and scalable revenue stream, benefiting businesses looking to grow in the digital services and software sectors. Tractivity Limited, the winning supplier, exemplifies the kind of firms that can leverage such opportunities to expand their market presence.

## Notice

The Scope of the contract includes a SaaS solution providing stakeholder relationship management functionality hosted in the UK by Armor. A licensing model is recommended which includes annual platform costs covering support, maintenance and hosting with additional costs based on the number of user licenses (35 licenses at the point of contract award).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cdd935c8-7fb4-478a-b202-ae276bccf21c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Sep 2024 |
| Submission deadline | 1 Jul 2024 |
| Future notice date | Not specified |
| Award date | 26 Aug 2024 |
| Contract period | 27 Aug 2024 - 27 Aug 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £226,025 |
| Lots value | Not specified |
| Awards value | £226,025 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS BSA |
| Locality | NEWCASTLE |
| Post town | Newcastle upon Tyne |
| Postcode | NE15 8NY |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Lemington |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TRACTIVITY |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 4 Sep 2024 at 09:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cdd935c8-7fb4-478a-b202-ae276bccf21c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cdd935c8-7fb4-478a-b202-ae276bccf21c
  4th September 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3677755a-b258-4dfd-9c00-5f896ab7c8ae
  call-off-contract-redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-24c57246-38e1-4328-8d7c-48cd25544716. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-24c57246-38e1-4328-8d7c-48cd25544716.json.