---
title: "Prj_4639 - User Research tool (unmoderated/usability testing)"
ocid: "ocds-b5fd17-24e51685-bb7b-429a-ae8a-e6829688273f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-24e51685-bb7b-429a-ae8a-e6829688273f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-24e51685-bb7b-429a-ae8a-e6829688273f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-24e51685-bb7b-429a-ae8a-e6829688273f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS DIGITAL"
published: "2023-11-22"
---

# Prj_4639 - User Research tool (unmoderated/usability testing)

Buyer: NHS DIGITAL  
Current stage: Award  
OCID: ocds-b5fd17-24e51685-bb7b-429a-ae8a-e6829688273f

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## Summary

The contracting process involves NHS Digital as the buying organisation seeking a User Research tool for unmoderated usability testing. The procurement falls under the Research services category. The value of the contract is £66,263 GBP, with a selective procurement method using a call-off from a framework agreement. The tender period ended on 2nd October 2020, and the contract spans from 7th June 2021 to 8th June 2023, with the delivery address in Leeds, United Kingdom.

This tender offers an opportunity for businesses providing digital research tools and services to engage with NHS Digital. SMEs are particularly suited for this procurement. The contract is aimed at enhancing user research capabilities to improve digital product design and functionality. Businesses operating in the services sector with expertise in user experience research and digital product testing would find this tender well-suited for their offerings.

## Notice

The User Centred Design Team is looking to procure a tool to support unmoderated remote user research during the Covid-19 pandemic, and thereafter, to increase the pool of participants available to us to undertake research. The tool should enable researchers to set pre-defined usability tests for prototypes, wireframes and beta websites to ensure our digital products are well designed and fit for purpose. The tool itself should be able to capture qualitative and quantitative feedback from participants to enable us to assess 'what' users do when they interact with a product and also 'why' they do it. Typical outputs from the tests include narrated video or transcript from the participant whilst they interact with the product; plus web analytics (time to complete tasks, rate of abandonment), heatmaps and clickpaths of interactions. Most of the tools we have identified are websites, however we are also looking for a tool with the supplier to recruit from their pool of participants, so we acknowledge there may be an ongoing 'service' element to it (which ideally we would like included within our subscription)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fbf27e54-1c9a-4e6d-80d4-7fe15ef85dcd |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Nov 2023 |
| Submission deadline | 2 Oct 2020 |
| Future notice date | Not specified |
| Award date | 10 Jun 2022 |
| Contract period | 6 Jun 2021 - 8 Jun 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £66,263 |
| Lots value | Not specified |
| Awards value | £165,657 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS DIGITAL |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 6AE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Hunslet & Riverside |
| Westminster constituency | Leeds South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 22 Nov 2023 at 13:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fbf27e54-1c9a-4e6d-80d4-7fe15ef85dcd
- 25 Jul 2022 at 11:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e6b79c28-55de-46e3-a577-4d433d117139
- 14 Jul 2022 at 10:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/18defa95-32b2-4b12-87c2-7fc06956cafb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fbf27e54-1c9a-4e6d-80d4-7fe15ef85dcd
  22nd November 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/e6b79c28-55de-46e3-a577-4d433d117139
  25th July 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/18defa95-32b2-4b12-87c2-7fc06956cafb
  14th July 2022 - Awarded contract notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/8d000000IzS3/tT7rK30t3GaQ3lT0vwl71mGSt2WDeOODwa04ZyLle84
  [REDACTED] Order Form - Prj_4639 - User Research tool FINAL VERSION (002) (_1403062_1
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/761691d5-1241-4452-a019-6480fb309055
  [REDACTED] Order Form - Prj_4639 - User Research tool FINAL VERSION (002) (_1403062_1

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-24e51685-bb7b-429a-ae8a-e6829688273f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-24e51685-bb7b-429a-ae8a-e6829688273f.json.