---
title: "Provision of Telephony Support and Maintenance"
ocid: "ocds-b5fd17-24ea5c5e-bf79-4165-a15c-bbd8b36d567d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-24ea5c5e-bf79-4165-a15c-bbd8b36d567d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-24ea5c5e-bf79-4165-a15c-bbd8b36d567d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-24ea5c5e-bf79-4165-a15c-bbd8b36d567d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DVLA COMMERCIAL SERVICES DIRECTORATE"
published: "2021-02-26"
---

# Provision of Telephony Support and Maintenance

Buyer: DVLA COMMERCIAL SERVICES DIRECTORATE  
Current stage: Award  
OCID: ocds-b5fd17-24ea5c5e-bf79-4165-a15c-bbd8b36d567d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-24ea5c5e-bf79-4165-a15c-bbd8b36d567d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-24ea5c5e-bf79-4165-a15c-bbd8b36d567d.json)

## Summary

The DVLA Commercial Services Directorate is in the process of awarding a contract titled "Provision of Telephony Support and Maintenance" within the information technology services sector. Located in Swansea, Wales, the procurement stage is at the award phase, with a contract value of £5,028,000. This contract is set to begin on 1st June 2021 and will last for one year, concluding on 31st May 2022. The tender period ended on 25th February 2021, marking the conclusion of the bidding process.

This contract presents a significant opportunity for businesses specialising in telephony support and maintenance services, especially those capable of delivering robust IT solutions. Companies with experience in managing telecommunication infrastructures, especially in the context of public sector clients, would be well-suited to explore similar future tenders. Although the awarded supplier is Virgin Media Business, opportunities may still exist for subcontracting or future contracts within this domain, enabling growth and enhanced service offerings for interested organisations.

## Notice

The DVLA is looking to award a contract for it's support and maintenance Telephony Communication service. This is due to the impact of the Pandemic and delays in the process has led to the Agency having to extend its current arrangement. We are intending to award a contract for 1 year only.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/09a15252-9340-42ac-97af-1fe182eb1dd6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Feb 2021 |
| Submission deadline | 25 Feb 2021 |
| Future notice date | Not specified |
| Award date | 25 Feb 2021 |
| Contract period | 31 May 2021 - 31 May 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £5,028,000 |
| Lots value | Not specified |
| Awards value | £5,028,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DVLA COMMERCIAL SERVICES DIRECTORATE |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA6 7JL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Mynydd-bach |
| Westminster constituency | Swansea West |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VIRGIN MEDIA BUSINESS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 26 Feb 2021 at 19:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/09a15252-9340-42ac-97af-1fe182eb1dd6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/09a15252-9340-42ac-97af-1fe182eb1dd6
  26th February 2021 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=573997684
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-24ea5c5e-bf79-4165-a15c-bbd8b36d567d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-24ea5c5e-bf79-4165-a15c-bbd8b36d567d.json.