---
title: "C472309 - Text Appointment Reminders for Therapies"
ocid: "ocds-b5fd17-24f4e993-8fcc-48a8-ab47-3257f32c3e92"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-24f4e993-8fcc-48a8-ab47-3257f32c3e92"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-24f4e993-8fcc-48a8-ab47-3257f32c3e92.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-24f4e993-8fcc-48a8-ab47-3257f32c3e92.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Bradford Teaching Hospitals NHS Foundation Trust"
published: "2026-10-13"
---

# C472309 - Text Appointment Reminders for Therapies

Buyer: Bradford Teaching Hospitals NHS Foundation Trust  
Current stage: Award  
OCID: ocds-b5fd17-24f4e993-8fcc-48a8-ab47-3257f32c3e92

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## Summary

Bradford Teaching Hospitals NHS Foundation Trust bought a text-message appointment reminder system for its therapy services. The system is intended to manage and send automated and manual appointment notifications to patients using secure, reliable SMS communication. Its purpose is to support timely reminders, improve patient engagement, reduce missed appointments and make services more efficient. The work is for the Trust’s therapy services in Bradford.

The procurement is complete and was awarded to EE Ltd. The Trust used a selective call-off from a framework agreement. The award date was 8 October 2026. The contract period runs from 12 June 2026 to 11 June 2028. The awarded value is £13,200. The original tender deadline was 5 June 2026 at noon.

For suppliers considering this requirement when it next comes to market, the demonstrated need is for a dependable SMS appointment reminder system serving NHS therapy services. A credible competitor would need to manage both automated and manually initiated patient notifications, and provide secure, reliable messaging that supports timely reminders and patient engagement. The buyer’s stated aims are to reduce missed appointments and improve service efficiency, so suppliers should be able to show how their system supports those outcomes in this clinical-service context. The award to a large telecommunications supplier also shows that a provider capable of delivering SMS at organisational scale was selected.

## Notice

Bradford Teaching Hospitals NHS Foundation Trust (BTHFT) requires the provision for a system to manage and produce text appointment reminders for Therapy services, enabling automated and manual appointment notifications to patients. The system supports the delivery of timely reminders, reduces missed appointments, improves patient engagement, and enhances service efficiency through secure and reliable SMS communication.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f8d5f5e2-fb3b-4d1e-9c96-bf74ecbff515 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 8 Oct 2026 |
| Contract period | 12 Jun 2026 - 11 Jun 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £13,200 |
| Lots value | Not specified |
| Awards value | £13,200 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Bradford Teaching Hospitals NHS Foundation Trust |
| Locality | BRADFORD |
| Postcode area | Bradford |
| Postcode | BD9 6RJ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE41 Bradford |
| Local authority | Bradford |
| Electoral ward | Toller |
| Westminster constituency | Bradford West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EE Limited |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64212100 - Short Message Service (SMS) services

## Release History

- 13 Oct 2026 at 11:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f8d5f5e2-fb3b-4d1e-9c96-bf74ecbff515

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f8d5f5e2-fb3b-4d1e-9c96-bf74ecbff515
  13th October 2026 - Awarded contract notice on Contracts Finder

## Provenance

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