---
title: "Restart Scheme Extension Customer Satisfaction Survey"
ocid: "ocds-b5fd17-250c3729-14e0-4af1-9586-b7e2796ccf70"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-250c3729-14e0-4af1-9586-b7e2796ccf70"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-250c3729-14e0-4af1-9586-b7e2796ccf70.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-250c3729-14e0-4af1-9586-b7e2796ccf70.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF WORKS & PENSIONS"
published: "2025-10-10"
---

# Restart Scheme Extension Customer Satisfaction Survey

Buyer: DEPARTMENT OF WORKS & PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-250c3729-14e0-4af1-9586-b7e2796ccf70

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-250c3729-14e0-4af1-9586-b7e2796ccf70)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-250c3729-14e0-4af1-9586-b7e2796ccf70.json)

## Summary

The Department of Works & Pensions, situated in London, is conducting a public procurement process titled "Restart Scheme Extension Customer Satisfaction Survey" within the research services category. This project involves conducting a survey across the United Kingdom from October 2025 to June 2027, aimed at gathering approximately 46,000 responses across 8 waves. This procurement process is currently at the award stage, with IFF Research Ltd chosen as the supplier. The contract, valued at £256,149, began on 12th September 2025 and will conclude on 11th September 2027. The selective procurement method employed involves a call-off from a dynamic purchasing system, highlighting its strategic approach to supplier engagement and contract fulfilment.

With the need for comprehensive research services, this tender offers considerable opportunities for growth, particularly for businesses specialising in customer satisfaction surveys within the United Kingdom. It is an ideal opportunity for Small and Medium-sized Enterprises (SMEs) and Voluntary, Community, and Social Enterprises (VCSEs) seeking to enhance their portfolio through delivering structured and high-volume survey projects. The endorsement by a major governmental department such as the Department of Works & Pensions offers substantial credibility and exposure for the winning bidder, assisting businesses in gaining further opportunities in public and private sectors.

## Notice

A short survey of customer satisfaction running during the duration of the Restart Scheme extension. The survey will be conducted over a total of 8 waves between October 2025 - June 2027, achieving a minimum response rate of 503 per Contract Package Area (CPA) per quarter, and reducing in the second year in line with the forecasted reduced Restart caseload, totalling approximately 46,000 responses over the 8 waves.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3f15ed2d-5312-4265-8f0d-3570eb8b60be |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Oct 2025 |
| Submission deadline | 4 Jul 2025 |
| Future notice date | Not specified |
| Award date | 11 Sep 2025 |
| Contract period | 11 Sep 2025 - 11 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £256,149 |
| Lots value | Not specified |
| Awards value | £256,149 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF WORKS & PENSIONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IFF RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 10 Oct 2025 at 15:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3f15ed2d-5312-4265-8f0d-3570eb8b60be
- 10 Oct 2025 at 14:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0bd643eb-c189-4bbf-ab2d-4dfdffdf60d4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3f15ed2d-5312-4265-8f0d-3570eb8b60be
  10th October 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/0bd643eb-c189-4bbf-ab2d-4dfdffdf60d4
  10th October 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-250c3729-14e0-4af1-9586-b7e2796ccf70. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-250c3729-14e0-4af1-9586-b7e2796ccf70.json.