---
title: "CONTRACT FOR INTEGRATED SOCIAL CARE CASE MANAGEMENT SYSTEM"
ocid: "ocds-b5fd17-25254c88-29dc-4939-89da-4addf723a0cd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-25254c88-29dc-4939-89da-4addf723a0cd"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-25254c88-29dc-4939-89da-4addf723a0cd.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-25254c88-29dc-4939-89da-4addf723a0cd.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GATESHEAD COUNCIL"
published: "2020-07-15"
---

# CONTRACT FOR INTEGRATED SOCIAL CARE CASE MANAGEMENT SYSTEM

Buyer: GATESHEAD COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-25254c88-29dc-4939-89da-4addf723a0cd

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-25254c88-29dc-4939-89da-4addf723a0cd)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-25254c88-29dc-4939-89da-4addf723a0cd.json)

## Summary

The Gateshead Council is seeking to procure an Integrated Social Care Case Management System with a value of £2,330,420. This open tender process, initiated on 31st July 2019, is part of the goods category and primarily falls under the IT services classification. The contract aims to deliver a comprehensive software solution covering case management, document management, finances, commissioning, and various client and supplier portals. The tender period concluded on 30th September 2019, with the contract period starting from 1st June 2020 until 31st May 2027. The successful bidder for this contract was Servelec Social Care Ltd.

This procurement presents significant opportunities for businesses, particularly those specialising in software development and IT services. Companies with experience in integrated solutions for social care are well-suited for this tender, as the system needs to demonstrate interoperability, performance reporting, and administration capabilities. Small to medium-sized enterprises (SMEs) may find competitive advantages in this sector, given the suitability criteria, which favour their inclusion in the bidding process. Interested suppliers should be prepared to showcase their proven track record in providing similar software solutions.

## Notice

The Council required a proven fully integrated solution to provide a system from contact to assessment to commissioning and payments of service provision to include: * Case management * Document management * Social Care and Early Help Finance * Commissioning * Client, professional and supplier portals * Interfacing, integration and interoperability * Performance and reporting * System administration Tender documents were available to download from the NEPO Portal at www.nepo.org

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/31d60557-64ed-46e8-99d4-ee7682b88256 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jul 2020 |
| Submission deadline | 30 Sep 2019 |
| Future notice date | Not specified |
| Award date | 27 May 2020 |
| Contract period | 31 May 2020 - 31 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,330,420 |
| Lots value | Not specified |
| Awards value | £1,905,560 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GATESHEAD COUNCIL |
| Locality | GATESHEAD |
| Post town | Newcastle upon Tyne |
| Postcode | NE8 1HH |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Gateshead |
| Electoral ward | Bridges |
| Westminster constituency | Gateshead Central and Whickham |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERVELEC SOCIAL CARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 15 Jul 2020 at 15:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/31d60557-64ed-46e8-99d4-ee7682b88256
- 31 Jul 2019 at 09:18 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5d870e5b-81bb-4663-867a-9999804922b6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/31d60557-64ed-46e8-99d4-ee7682b88256
  15th July 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/5d870e5b-81bb-4663-867a-9999804922b6
  31st July 2019 - Opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-25254c88-29dc-4939-89da-4addf723a0cd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-25254c88-29dc-4939-89da-4addf723a0cd.json.