---
title: "Contact Centre Services for UKVI"
ocid: "ocds-b5fd17-25681953-e3be-4488-9778-ec5c4751edc8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-25681953-e3be-4488-9778-ec5c4751edc8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-25681953-e3be-4488-9778-ec5c4751edc8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-25681953-e3be-4488-9778-ec5c4751edc8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2017-02-01"
---

# Contact Centre Services for UKVI

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-25681953-e3be-4488-9778-ec5c4751edc8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-25681953-e3be-4488-9778-ec5c4751edc8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-25681953-e3be-4488-9778-ec5c4751edc8.json)

## Summary

The Crown Commercial Service has completed a tender for the provision of Contact Centre Services for UK Visas and Immigration, part of the Home Office. This procurement falls under the industry category of Postal and Telecommunications Services, with activities covering regions including the United Kingdom and British Overseas Territories. The tender period closed on 26th September 2016, and the contract was officially awarded on 9th January 2017, with a contract duration running from 6th April 2017 to 5th April 2019. The procurement process followed an 'Other' method.

This tender presents significant opportunities for businesses specialising in telecommunications services to enhance their market presence. Competitors that are well-suited to pursue this contract include large service providers capable of managing extensive customer interaction platforms and those with expertise in delivering high-quality support for governmental entities. Engaging in such tenders can lead to valuable experience and strengthen relationships with public sector clients, which could further generate future business prospects.

## Notice

Provision of contact centre services to UK Visas and Immigration (part of the Home Office)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a503da92-8232-4eae-9876-734a95b25925 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Feb 2017 |
| Submission deadline | 26 Sep 2016 |
| Future notice date | Not specified |
| Award date | 9 Jan 2017 |
| Contract period | 5 Apr 2017 - 5 Apr 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SITEL |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64000000 - Postal and telecommunications services

## Release History

- 1 Feb 2017 at 09:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a503da92-8232-4eae-9876-734a95b25925

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a503da92-8232-4eae-9876-734a95b25925
  1st February 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5e34f9f6-b6f0-4f08-a213-ee9eeb1a14f2
  Copy of Contract SO18346

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-25681953-e3be-4488-9778-ec5c4751edc8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-25681953-e3be-4488-9778-ec5c4751edc8.json.