---
title: "CRM Development re-procurement"
ocid: "ocds-b5fd17-2578a634-9e61-4a46-a2c2-6e6d93670fb2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2578a634-9e61-4a46-a2c2-6e6d93670fb2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2578a634-9e61-4a46-a2c2-6e6d93670fb2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2578a634-9e61-4a46-a2c2-6e6d93670fb2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2024-10-01"
---

# CRM Development re-procurement

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-2578a634-9e61-4a46-a2c2-6e6d93670fb2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2578a634-9e61-4a46-a2c2-6e6d93670fb2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2578a634-9e61-4a46-a2c2-6e6d93670fb2.json)

## Summary

NHS England has awarded a contract for the "CRM Development re-procurement" project, focusing on the development of complex solutions in the Dynamics 365 CRM system. This initiative falls under the industry category of Development Software Services (CPV Code: 72212983). The procurement process was conducted using a selective method as a call-off from a framework agreement. Key dates in this process include the end of the tender period on 2nd April 2024 and the contract period spanning from 2nd September 2024 to 1st September 2026. Locations served by this project include the United Kingdom, Europe, British Overseas Territories, Channel Islands, Isle of Man, and beyond.

This contract offers significant opportunities for businesses skilled in CRM software development, particularly in Dynamics 365. SMEs are encouraged to participate as the procurement process is suitable for small to medium enterprises. The awarded contract, valued at £16,308,980, provides a substantial engagement for Cognizant Worldwide Limited, showcasing the potential for large-scale project involvement. Businesses specializing in software development and CRM system solutions stand to benefit greatly, as the project not only demands high expertise but also indicates potential future requirements and expansions by NHS England.

## Notice

Procurement of contract which enables the development of complex solutions in the Dynamics 365 CRM system.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8a57b156-ab60-45f3-8fae-43133112fa77 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Oct 2024 |
| Submission deadline | 2 Apr 2024 |
| Future notice date | Not specified |
| Award date | 19 Sep 2024 |
| Contract period | 1 Sep 2024 - 1 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,443,331 |
| Lots value | Not specified |
| Awards value | £16,308,980 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 4AP |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Hunslet & Riverside |
| Westminster constituency | Leeds South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COGNIZANT WORLDWIDE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212983 - Development software development services

## Release History

- 1 Oct 2024 at 13:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8a57b156-ab60-45f3-8fae-43133112fa77
- 23 Sep 2024 at 13:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/67cb0f7b-de68-419c-842b-c706ab234236

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8a57b156-ab60-45f3-8fae-43133112fa77
  1st October 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/67cb0f7b-de68-419c-842b-c706ab234236
  23rd September 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/648ca83a-f909-4e95-aa06-c6e1b9ae67e8
  (REDACTED) CRM Support and Development - Call Off Order Form_Final_FULLY_SIGNED C304112-1

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2578a634-9e61-4a46-a2c2-6e6d93670fb2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2578a634-9e61-4a46-a2c2-6e6d93670fb2.json.