---
title: "Customer Experience Management (CXM) System"
ocid: "ocds-b5fd17-25861bb8-ae1e-4d58-97d4-4979165c2d3d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-25861bb8-ae1e-4d58-97d4-4979165c2d3d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-25861bb8-ae1e-4d58-97d4-4979165c2d3d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-25861bb8-ae1e-4d58-97d4-4979165c2d3d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST NORTHAMPTONSHIRE COUNCIL"
published: "2022-07-26"
---

# Customer Experience Management (CXM) System

Buyer: WEST NORTHAMPTONSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-25861bb8-ae1e-4d58-97d4-4979165c2d3d

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## Summary

The public procurement process involved in the award of the Customer Experience Management (CXM) System was conducted by West Northamptonshire Council, located in Northampton, England. The procurement process is classified under the software package and information systems industry, with a total contract value of £600,000. This contract was awarded through a selective procurement method, specifically a call-off from the G-Cloud 12 Framework, and carries a contract term of 24 months starting from 18 May 2022, with options to extend for an additional 24 months. The tender period concluded on 17 May 2022.

This contract presents substantial growth opportunities for small and medium-sized enterprises (SMEs) that specialise in software solutions and customer experience management systems. Businesses that possess the capability to deliver robust customer information systems and have experience working within public sector frameworks will be particularly well-suited to compete in future tenders. As public organisations increasingly focus on enhancing customer engagement, there is a growing demand for innovative service providers in the software sector.

## Notice

To provide a consistent and high-quality experience to all customers of West Northamptonshire Council (WNC) it is necessary for all WNC customer contact hubs to have access to customer information across the geographical area and across all services Central Northampton, Towcester and Daventry. Additional information: Contract has been awarded via the G-Cloud 12 Framework and carries a term length of 24months with two options to extend of 12 months x 12 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/675c9503-e2c4-4b32-a196-83a7d51eb30d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Jul 2022 |
| Submission deadline | 17 May 2022 |
| Future notice date | Not specified |
| Award date | 17 May 2022 |
| Contract period | 17 May 2022 - 17 May 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £600,000 |
| Lots value | Not specified |
| Awards value | £593,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST NORTHAMPTONSHIRE COUNCIL |
| Locality | NORTHAMPTON |
| Post town | Northampton |
| Postcode | NN1 1ED |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF24 West Northamptonshire |
| Local authority | West Northamptonshire |
| Electoral ward | Castle |
| Westminster constituency | Northampton North |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | JADU CREATIVE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 26 Jul 2022 at 13:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/675c9503-e2c4-4b32-a196-83a7d51eb30d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/675c9503-e2c4-4b32-a196-83a7d51eb30d
  26th July 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-25861bb8-ae1e-4d58-97d4-4979165c2d3d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-25861bb8-ae1e-4d58-97d4-4979165c2d3d.json.