---
title: "Provision of Client Survey on Quality and Impact of Trade Services"
ocid: "ocds-b5fd17-25a5d9c3-e066-462a-9c89-83c82d8309e4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-25a5d9c3-e066-462a-9c89-83c82d8309e4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-25a5d9c3-e066-462a-9c89-83c82d8309e4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-25a5d9c3-e066-462a-9c89-83c82d8309e4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR INTERNATIONAL TRADE"
published: "2019-09-24"
---

# Provision of Client Survey on Quality and Impact of Trade Services

Buyer: DEPARTMENT FOR INTERNATIONAL TRADE  
Current stage: Award  
OCID: ocds-b5fd17-25a5d9c3-e066-462a-9c89-83c82d8309e4

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## Summary

The Department for International Trade (DIT) is issuing a contract titled "Provision of Client Survey on Quality and Impact of Trade Services." This procurement falls under the research services industry category and is centred in London, United Kingdom. Currently, the contract has completed the award stage and will span from May 12, 2017, to August 31, 2021. The total contract value is approximately £1,178,695, established through an open procurement method that allows for a broad range of suppliers to participate. Relevant key dates include the tender period ending on March 17, 2017, and the contract was awarded on March 20, 2017, with the notice published on September 24, 2019.

This tender presents significant opportunities for businesses, particularly those offering market research services, data analysis, or consultancy in trade and economic development. Small and medium-sized enterprises (SMEs) would be especially well-suited to compete, given the contract's inclusive approach. By tailoring proposals to enhance the DIT's ongoing assessments and improvements following the Performance & Impact Monitoring Survey, bidders can demonstrate their expertise in delivering customer satisfaction and measurable impacts that align with government objectives.

## Notice

The Department for International Trade (DIT) has a number of key corporate targets that it reports on. These targets relate to the quality of the support and advice given and firms' satisfaction with the service received. Performance against these targets has been measured to date through the Performance & Impact Monitoring Survey (PIMS). As part of the transformation of UKTI (now International Trade & Investment (ITI) within DIT) an in-depth review of PIMS has been recently undertaken. DIT wants to build on PIMS while introducing amendments to operation and approach to strengthen the end product in the key areas highlighted in the PIMS review. Alongside performance monitoring there is also a need to collect robust data on the reported impact of DIT services. DIT proposes to run two separate but related surveys to cover monitoring and reported impact, to be let out as a single contract. The contract will cover the financial year 2017-18 with an option for extension to cover one or two further financial years. Proposals should be costed accordingly to reflect these options.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5b79769b-efde-4312-80cc-b0e7cb2f2a31 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Sep 2019 |
| Submission deadline | 17 Mar 2017 |
| Future notice date | Not specified |
| Award date | 20 Mar 2017 |
| Contract period | 11 May 2017 - 31 Aug 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,178,695 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR INTERNATIONAL TRADE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0TL |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KANTAR |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 24 Sep 2019 at 09:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5b79769b-efde-4312-80cc-b0e7cb2f2a31

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5b79769b-efde-4312-80cc-b0e7cb2f2a31
  24th September 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-25a5d9c3-e066-462a-9c89-83c82d8309e4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-25a5d9c3-e066-462a-9c89-83c82d8309e4.json.