--- title: "Out of Hours Library and IT Support Service" ocid: "ocds-b5fd17-25a84e02-1b87-49e0-acf0-93648d6795ea" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-25a84e02-1b87-49e0-acf0-93648d6795ea" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-25a84e02-1b87-49e0-acf0-93648d6795ea.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-25a84e02-1b87-49e0-acf0-93648d6795ea.json" source: "Contracts Finder" current_stage: "Tender" buyer: "UNIVERSITY OF HERTFORDSHIRE" published: "2025-01-13" --- # Out of Hours Library and IT Support Service Buyer: UNIVERSITY OF HERTFORDSHIRE Current stage: Tender OCID: ocds-b5fd17-25a84e02-1b87-49e0-acf0-93648d6795ea [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-25a84e02-1b87-49e0-acf0-93648d6795ea) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-25a84e02-1b87-49e0-acf0-93648d6795ea.json) ## Summary The University of Hertfordshire is initiating a tender process for the provision of an "Out of Hours Library and IT Support Service" to serve approximately 30,000+ students and 3,360 staff. The procurement is categorised under Helpdesk and support services (CPV code 72253000) and is being conducted through an open procedure above the threshold. The procurement is currently at the tender stage, with documentation having been made available on 13 January 2025. Interested parties must submit their bids by 12:00 PM (UTC) on 12 February 2025. The contract is slated to commence on 1 July 2025 and conclude on 30 June 2028, covering multiple global regions including the United Kingdom, British Oversea Territories, Channel Islands, Europe, Isle of Man, and other international locations. The contract's anticipated value ranges between £150,000 and £200,000 GBP. This tender presents a significant growth opportunity for businesses specialising in IT and library support services. Companies that can demonstrate robust support capabilities, particularly in handling large volumes of user queries during non-standard hours, will find this tender particularly suitable. Although the procurement is not specifically targeting SMEs or VCSEs, larger firms with experience in the education sector and technical support will likely be competitive candidates. Winning this contract could help establish or expand a company's presence in the educational support market, providing consistent revenue and exposure to a large, diverse user base. ## Notice The University of Hertfordshire and its subsidiary companies ("The University") is conducting a tender process for the provision of an Out of hours I.T and Library Support Service to approximately 30,000+ students and 3360 staff Full requirements specification is set out within the tender documents Additional information: Tender documentation is available at https://in-tendhost.co.uk/universityofhertfordshire under the Current Tenders link where you can view the project details. If the tender is of further interest, express an interest in the project and register your organisation with our e-tendering system. Once your registration has been accepted, and you have received your login details by email, you can login to view and download the tender documentation in the My Tenders section of the website Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d726e9b3-dbd9-4e7b-a0b3-5ed6e994a6b7 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Jan 2025 | | Submission deadline | 12 Feb 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Jul 2025 - 30 Jun 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £200,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | UNIVERSITY OF HERTFORDSHIRE | | Locality | HERTFORDSHIRE | | Post town | St Albans | | Postcode | AL10 9AB | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH2 Bedfordshire and Hertfordshire | | ITL 3 | TLH26 North and East Hertfordshire | | Local authority | Welwyn Hatfield | | Electoral ward | Hatfield South West | | Westminster constituency | Welwyn Hatfield | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72253000 - Helpdesk and support services ## Release History - 13 Jan 2025 at 10:52 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d726e9b3-dbd9-4e7b-a0b3-5ed6e994a6b7 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/d726e9b3-dbd9-4e7b-a0b3-5ed6e994a6b7 13th January 2025 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/universityofhertfordshire/aspx/ Additional information on how to apply for this contract ## Notice URLs - http://www.herts.ac.uk - https://in-tendhost.co.uk/universityofhertfordshire ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-25a84e02-1b87-49e0-acf0-93648d6795ea. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-25a84e02-1b87-49e0-acf0-93648d6795ea.json.