---
title: "WHC - Call Monitoring and Out of Hours Call Centre"
ocid: "ocds-b5fd17-25e1f846-4e08-42e4-893d-cd8b6ef28f53"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-25e1f846-4e08-42e4-893d-cd8b6ef28f53"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-25e1f846-4e08-42e4-893d-cd8b6ef28f53.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-25e1f846-4e08-42e4-893d-cd8b6ef28f53.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "WELWYN HATFIELD BOROUGH COUNCIL"
published: "2021-12-03"
---

# WHC - Call Monitoring and Out of Hours Call Centre

Buyer: WELWYN HATFIELD BOROUGH COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-25e1f846-4e08-42e4-893d-cd8b6ef28f53

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## Summary

The Welwyn Hatfield Borough Council is currently seeking tenders for the provision of a Call Monitoring and Out of Hours Call Centre, with an estimated contract value of £900,000. This procurement, classified under the services sector with a focus on call centre operations, is in the open tender stage and was published on 3rd December 2021. The tender period will conclude on 14th January 2022, with the contract expected to commence on 3rd October 2022 and last until 2nd October 2025. The delivery addresses include various areas within the UK and overseas territories.

This tender represents a significant opportunity for businesses specialising in call centre operations and welfare services, particularly those capable of providing 24/7 support. Companies with experience in handling emergency and routine calls, especially those that focus on services for the elderly, will find this contract aligns well with their capabilities. By engaging in this tender, businesses could contribute to essential community services while also enhancing their market presence within the public sector.

## Notice

Welwyn Hatfield Borough Council invites Tenders for the provision of a Call Monitoring and Out of Hours Call Centre. The Services comprise of 24 Call Centre Operation to support the Lifeline Service available to tenants of the borough and an out of hours call centre (evenings, weekends and bank holidays) to support other Council services. Additional information: Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/157942ea-f842-4ac6-8564-5df84ec6522b |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Dec 2021 |
| Submission deadline | 14 Jan 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 3 Oct 2022 - 2 Oct 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £900,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WELWYN HATFIELD BOROUGH COUNCIL |
| Locality | HERTS |
| Post town | St Albans |
| Postcode | AL8 6AE |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | Welwyn Hatfield |
| Electoral ward | Handside |
| Westminster constituency | Welwyn Hatfield |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services

### Codes

- 79512000 - Call centre
- 85311100 - Welfare services for the elderly

## Release History

- 3 Dec 2021 at 11:54 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/157942ea-f842-4ac6-8564-5df84ec6522b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/157942ea-f842-4ac6-8564-5df84ec6522b
  3rd December 2021 - Opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-25e1f846-4e08-42e4-893d-cd8b6ef28f53. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-25e1f846-4e08-42e4-893d-cd8b6ef28f53.json.