--- title: "Contract for Enterprise Service Management System" ocid: "ocds-b5fd17-26018cd8-7d09-49cf-941a-b38d8df00865" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-26018cd8-7d09-49cf-941a-b38d8df00865" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-26018cd8-7d09-49cf-941a-b38d8df00865.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-26018cd8-7d09-49cf-941a-b38d8df00865.json" source: "Contracts Finder" current_stage: "Tender" buyer: "LIVERPOOL JOHN MOORES UNIVERSITY" published: "2024-09-18" --- # Contract for Enterprise Service Management System Buyer: LIVERPOOL JOHN MOORES UNIVERSITY Current stage: Tender OCID: ocds-b5fd17-26018cd8-7d09-49cf-941a-b38d8df00865 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-26018cd8-7d09-49cf-941a-b38d8df00865) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-26018cd8-7d09-49cf-941a-b38d8df00865.json) ## Summary Liverpool John Moores University (LJMU) has initiated a procurement process to find a supplier for an Enterprise Service Management system, aiming to enhance service delivery for students, academics, and professional services teams. This tender, classified under the industry category of Enterprise resource planning software package, follows an open procedure and targets the procurement of goods. Interested parties have until 18th October 2024 to submit their bids, with the contract period spanning from 6th January 2025 to 5th January 2030. The project, valued at £20,000, is located in Liverpool (postal code L2 2QP) and is in the tender stage as of the latest update. This tender presents significant opportunities for SMEs specialising in cloud-based service management solutions. The desired system must cater to a broad user base including over 400 current users and offer accessibility to staff, students, alumni, and external partners, thus fostering expansive business growth and long-term sustainability. Businesses adept in workflow automation, customer relationship management, and enhancing user experience within educational environments will find this tender particularly advantageous. ## Notice The University is looking to replace its ageing IT Service Management solution (Ivanti Service Desk - previously known as LANDesk Service Desk) with a modern comprehensive Enterprise Service Management solution, capable of supporting the delivery of service, to students, academics and each other, by all of our professional services teams. We want to ensure that all members of the University receive a consistent support experience across all areas of delivery, simplifying access to services and removing the need to know the workings of the organization, in order to get help promptly at the point of need. We want to focus on a positive user experience and exploit functionality to aid back-office efficiency e.g. workflow and automation. The University is seeking to procure a cloud-based Enterprise Service Management (ESM) solution to facilitate the management of all aspects of service to staff, students and external partners, beginning with existing users (>400) of our current system in the first instance, but extending to other parts of the university in the near future in a phased approach. All staff and students will need access to the customer facing portal. We will also need to offer guest access to external enquirers including alumni, prospective students and contacts in other organisations, such as the local council and other government or higher education authorities. Additional information: Please register on https://in-tendhost.co.uk/ljmu/aspx/Home and download the documents from this site, ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/be150283-dc07-4f04-be20-b39ec7519fff | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 18 Sep 2024 | | Submission deadline | 18 Oct 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 6 Jan 2025 - 5 Jan 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £20,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LIVERPOOL JOHN MOORES UNIVERSITY | | Locality | LIVERPOOL | | Post town | Liverpool | | Postcode | L2 2QP | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD7 Merseyside | | ITL 3 | TLD72 Liverpool | | Local authority | Liverpool | | Electoral ward | City Centre North | | Westminster constituency | Liverpool Riverside | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48451000 - Enterprise resource planning software package ## Release History - 18 Sep 2024 at 13:14 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/be150283-dc07-4f04-be20-b39ec7519fff ## Documents - https://www.contractsfinder.service.gov.uk/Notice/be150283-dc07-4f04-be20-b39ec7519fff 18th September 2024 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/ljmu/aspx/Home Please register on https://in-tendhost.co.uk/ljmu/aspx/Home and download the documents from this site, Please also place any queries regarding this tender via the correspondence function. Please do not make direct access with the buyer , all must come vai In-tend. We cannot respond to direct emails ## Notice URLs - http://www.ljmu.ac.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-26018cd8-7d09-49cf-941a-b38d8df00865. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-26018cd8-7d09-49cf-941a-b38d8df00865.json.