---
title: "Qualtrics Customer Experience Platform"
ocid: "ocds-b5fd17-26416f6c-e803-46be-b6eb-e0c9d5fdfdc8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-26416f6c-e803-46be-b6eb-e0c9d5fdfdc8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-26416f6c-e803-46be-b6eb-e0c9d5fdfdc8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-26416f6c-e803-46be-b6eb-e0c9d5fdfdc8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)"
published: "2022-11-08"
---

# Qualtrics Customer Experience Platform

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)  
Current stage: Award  
OCID: ocds-b5fd17-26416f6c-e803-46be-b6eb-e0c9d5fdfdc8

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## Summary

The Department of Health and Social Care (T&T) has awarded a contract for the Qualtrics Customer Experience Platform, focused on Voice of the Customer Survey Management. The contract, valued at £525,000 GBP, was awarded through a selective procurement method and involves Customer Relation Management software. The contract period is from 21st December 2020 to 20th December 2023, with the procurement stage marked as complete.

This public procurement contract by the Department of Health and Social Care can provide growth opportunities for businesses with expertise in Customer Relation Management software. The contract is best suited for large-scale suppliers, as demonstrated by the award to Qualtrics LLC. Businesses interested in providing services for survey management within the healthcare industry in London, United Kingdom, should pay attention to future similar tender opportunities in this industry category.

## Notice

Voice of the Customer Survey Management

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0cce7412-cf49-4890-9cdf-f912d8ea6930 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Nov 2022 |
| Submission deadline | 20 Dec 2020 |
| Future notice date | Not specified |
| Award date | 19 Dec 2020 |
| Contract period | 21 Dec 2020 - 20 Dec 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £525,000 |
| Lots value | Not specified |
| Awards value | £700,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T) |
| Additional buyers | ATAMIS LTD |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | QUALTRICS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 8 Nov 2022 at 09:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0cce7412-cf49-4890-9cdf-f912d8ea6930
- 8 Nov 2022 at 08:53 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0e9f9580-9095-4d0f-82d4-0cee11f05748
- 21 Oct 2022 at 08:21 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0e9f9580-9095-4d0f-82d4-0cee11f05748
- 26 Jan 2022 at 09:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0e9f9580-9095-4d0f-82d4-0cee11f05748
- 8 Feb 2021 at 17:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/92899cdc-99c2-4bc5-b369-a764198059c2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0cce7412-cf49-4890-9cdf-f912d8ea6930
  8th November 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/0e9f9580-9095-4d0f-82d4-0cee11f05748
  8th November 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/92899cdc-99c2-4bc5-b369-a764198059c2
  8th February 2021 - Awarded contract notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000kGEa/dWBqbRxIKItm_6yd4cBMBkZ9AEsc4npU5bNnqUdpDlM
  NHS G-cloud 12 Call-off contract 201218-Signed_Redacted
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9c8a3909-547b-4e21-865d-af1e0440fa2f
  Redacted Contract
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/05cdc050-abec-460f-a42f-52394a3d8f5f
  NHS G-cloud 12 Call-off contract 201218-Signed_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-26416f6c-e803-46be-b6eb-e0c9d5fdfdc8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-26416f6c-e803-46be-b6eb-e0c9d5fdfdc8.json.