---
title: "Service Operations Support"
ocid: "ocds-b5fd17-2655ca35-8d09-47eb-bc15-bdafe625e706"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2655ca35-8d09-47eb-bc15-bdafe625e706"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2655ca35-8d09-47eb-bc15-bdafe625e706.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2655ca35-8d09-47eb-bc15-bdafe625e706.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR DIGITAL, CULTURE, MEDIA & SPORT"
published: "2023-07-04"
---

# Service Operations Support

Buyer: DEPARTMENT FOR DIGITAL, CULTURE, MEDIA & SPORT  
Current stage: Award  
OCID: ocds-b5fd17-2655ca35-8d09-47eb-bc15-bdafe625e706

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2655ca35-8d09-47eb-bc15-bdafe625e706)  
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## Summary

The Department for Digital, Culture, Media & Sport (DCMS) has recently awarded a contract for Service Operations Support. The contract, with a value of £504,000, involves providing IT support and analyst resources for front line services at core DCMS locations. The procurement method used was selective, with the contract awarded to Lucid Support Services Limited. The procurement process started on April 21, 2023, and the contract period is from April 24, 2023, to April 24, 2024, in London, England under the services category.

This tender from DCMS offers opportunities for business growth, particularly for IT service providers with expertise in consulting, software development, and support services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to compete due to the suitability considerations. Businesses interested in providing tailored IT solutions to public sector organisations may find this contract suitable for expanding their operations and establishing valuable partnerships with DCMS.

## Notice

The Department for Culture Media & Sport (DCMS) requires a supplier to provide IT support and analyst resources to deliver front line services for DCMS staff at core locations.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/393d1a61-d872-4c42-9388-3eaf673c7a1d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jul 2023 |
| Submission deadline | 20 Apr 2023 |
| Future notice date | Not specified |
| Award date | 4 May 2023 |
| Contract period | 23 Apr 2023 - 24 Apr 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £504,000 |
| Lots value | Not specified |
| Awards value | £504,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR DIGITAL, CULTURE, MEDIA & SPORT |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LUCID SUPPORT SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 4 Jul 2023 at 16:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/393d1a61-d872-4c42-9388-3eaf673c7a1d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/393d1a61-d872-4c42-9388-3eaf673c7a1d
  4th July 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2655ca35-8d09-47eb-bc15-bdafe625e706. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2655ca35-8d09-47eb-bc15-bdafe625e706.json.