---
title: "Support at Home (Domiciliary Care) Services - North East Lincolnshire"
ocid: "ocds-b5fd17-267b36a2-b367-4d03-913a-39d3c0a58901"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-267b36a2-b367-4d03-913a-39d3c0a58901"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-267b36a2-b367-4d03-913a-39d3c0a58901.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-267b36a2-b367-4d03-913a-39d3c0a58901.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS HUMBER & NORTH YORKSHIRE ICB"
published: "2025-06-30"
---

# Support at Home (Domiciliary Care) Services - North East Lincolnshire

Buyer: NHS HUMBER & NORTH YORKSHIRE ICB  
Current stage: Award  
OCID: ocds-b5fd17-267b36a2-b367-4d03-913a-39d3c0a58901

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## Summary

The NHS Humber and North Yorkshire Integrated Care Board, serving as the contracting authority, has concluded the procurement process for Support at Home (Domiciliary Care) Services in North East Lincolnshire. This process was carried out through an Open procedure, and the contract was awarded on 19 May 2025, with the implementation scheduled to commence on 1 October 2025, lasting until 30 September 2028. The initiative aimed to appoint providers across four service lots which include geographical areas, enhanced domiciliary care, carers breaks provision, and system resilience services. With a focus on health and social work services, this contract underscores a commitment to high-quality care delivery across Yorkshire and the Humber in the United Kingdom.

This tender presents significant opportunities for business growth, particularly for SMEs and VCSEs which find themselves eligible to participate in such procurements. Providers of services in domiciliary care, especially those with capabilities in delivering personalised care plans and enhancing home-based care resilience, are well-positioned to benefit. The procurement seeks suppliers who can offer culturally sensitive and high-quality care whilst meeting stringent CQC regulatory standards. Businesses with expertise in managing complex care needs or providing flexible respite care services have the potential to compete effectively in this tender process and establish themselves as key contributors to the health and social care industry in the region.

## Notice

NHS Humber and North Yorkshire Integrated Care Board (hereafter the Contracting Authority) is seeking to commission Support at Home (Domiciliary Care) Services - North East Lincolnshire through an Open procurement process. This procurement seeks to ensure the delivery of four distinct service lots to meet the needs of adults requiring Support at Home (Domiciliary Care) across North East Lincolnshire (NEL). The Contracting Authority wishes to establish three (3) Providers for Lot 1 consisting of three (3) Geographical Lead 'Locality Providers'; and one (1) Lead Provider per each of Lots 2-4 consisting of: one (1) Lead Provider for Enhanced Support at Home; one (1) Lead Provider for Carers Breaks; and one (1) Lead Provider for System Resilience. 1. Geographical Areas (Lot 1 (a, b, and c)) * Delivery of high-quality domiciliary care services to individuals living within their specified geographical area. * Implementation and development of the 'Teams not Times' model that improves responsiveness, flexibility and person-centred support. * Includes management of existing extra care housing (2 schemes) (where applicable) to support independent living. * Services must focus on maintaining independence, reducing risk, improving the quality of life, and maintaining people in their homes for longer. 2. Enhanced Support at Home (Lot 2) * Provision of intensive support to individuals with complex care needs. * Includes promoting health resilience and avoiding unnecessary hospital admissions. 3. Carers Breaks Provision (Lot 3) * Delivery of flexible respite care to support informal carers. * Must include planned and emergency breaks with tailored services to meet carers' and service users' needs. 4. System Resilience Provision (Lot 4) * Support during peak times and emergencies. * Services include short-term interventions to stabilise individuals and facilitate timely discharges from acute settings.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/193210c9-30fb-4121-8761-abdebe5d1ad7 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Jun 2025 |
| Submission deadline | 19 Mar 2025 |
| Future notice date | Not specified |
| Award date | 18 May 2025 |
| Contract period | 30 Sep 2025 - 30 Sep 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £58,074,170 |
| Lots value | Not specified |
| Awards value | £34,844,502 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS HUMBER & NORTH YORKSHIRE ICB |
| Locality | HULL |
| Post town | Hull |
| Postcode | HU10 6DT |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE12 East Riding of Yorkshire |
| Local authority | East Riding of Yorkshire |
| Electoral ward | Willerby and Kirk Ella |
| Westminster constituency | Kingston upon Hull West and Haltemprice |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 5 |
| Supplier names | COMFORT CALL; HALES GROUP; HEALTH NOW; HUMBERSIDE INDEPENDENT CARE ASSOCIATION; NURTRIO |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services
- 85300000 - Social work and related services

## Release History

- 30 Jun 2025 at 11:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/193210c9-30fb-4121-8761-abdebe5d1ad7
- 10 Feb 2025 at 15:55 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/79a4ab84-0a08-4caf-a8a2-2af03110b14c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/193210c9-30fb-4121-8761-abdebe5d1ad7
  30th June 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/79a4ab84-0a08-4caf-a8a2-2af03110b14c
  10th February 2025 - Opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-267b36a2-b367-4d03-913a-39d3c0a58901. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-267b36a2-b367-4d03-913a-39d3c0a58901.json.