---
title: "Integrated Tenant Experience Development Services"
ocid: "ocds-b5fd17-26824c9f-4e33-4a4a-9446-c188cd12d69f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-26824c9f-4e33-4a4a-9446-c188cd12d69f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-26824c9f-4e33-4a4a-9446-c188cd12d69f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-26824c9f-4e33-4a4a-9446-c188cd12d69f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRISTOL CITY COUNCIL"
published: "2017-03-29"
---

# Integrated Tenant Experience Development Services

Buyer: BRISTOL CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-26824c9f-4e33-4a4a-9446-c188cd12d69f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-26824c9f-4e33-4a4a-9446-c188cd12d69f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-26824c9f-4e33-4a4a-9446-c188cd12d69f.json)

## Summary

Bristol City Council is seeking Integrated Tenant Experience Development Services to transition from their existing housing system to a new platform by May 2017. The contract, valued at £288,000, falls under the IT services industry and aims to enhance tenant digital services through user-centred design. The contract period spans from 13 March 2017 to 13 March 2018. The tender process is now complete, having concluded on 20 December 2016.

This procurement presents significant business growth opportunities for companies specialising in IT consulting and software development, particularly those with experience in systems integration and user experience design. Small and medium-sized enterprises (SMEs) may find this tender particularly suitable, given that Bristol City Council aimed to augment their in-house capacity by engaging external suppliers.

## Notice

Bristol City Council (BCC) is replacing it's housing system, switching from legacy system (Northgate OHMS) to Civica CX by May 2017. This project means our tenant rent account and repairs digital services for tenants must be re-integrated using Liferay. BCC want to improve existing, and create new, services for tenants continuing to focus on user centred design to achieve the future vision for housing digital services. BCC have limited in-house capacity and need to augment our internal team with the help of a supplier. The contract aim is to deliver as much of the development backlog as possible whilst maintaining quality and optimal velocity as we scale up capacity.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b62f681a-fa95-4490-8cbe-d4b764183fdd |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Mar 2017 |
| Submission deadline | 20 Dec 2016 |
| Future notice date | Not specified |
| Award date | 5 Jan 2017 |
| Contract period | 13 Mar 2017 - 13 Mar 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £288,000 |
| Lots value | Not specified |
| Awards value | £288,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRISTOL CITY COUNCIL |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS1 5TR |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Hotwells and Harbourside |
| Westminster constituency | Bristol Central |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PFI KNOWLEDGE SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 29 Mar 2017 at 13:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b62f681a-fa95-4490-8cbe-d4b764183fdd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b62f681a-fa95-4490-8cbe-d4b764183fdd
  29th March 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-26824c9f-4e33-4a4a-9446-c188cd12d69f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-26824c9f-4e33-4a4a-9446-c188cd12d69f.json.