---
title: "JIRA Implementation, Migration & Licences"
ocid: "ocds-b5fd17-26a5d32d-6740-4ed8-83fd-9ecd1562c5f0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-26a5d32d-6740-4ed8-83fd-9ecd1562c5f0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-26a5d32d-6740-4ed8-83fd-9ecd1562c5f0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-26a5d32d-6740-4ed8-83fd-9ecd1562c5f0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DURHAM CONSTABULARY"
published: "2025-07-29"
---

# JIRA Implementation, Migration & Licences

Buyer: DURHAM CONSTABULARY  
Current stage: Award  
OCID: ocds-b5fd17-26a5d32d-6740-4ed8-83fd-9ecd1562c5f0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-26a5d32d-6740-4ed8-83fd-9ecd1562c5f0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-26a5d32d-6740-4ed8-83fd-9ecd1562c5f0.json)

## Summary

This public procurement process, managed by Durham Constabulary, revolves around the implementation, migration, and licensing of JIRA Service Management software. The procurement is classified under the IT software package industry category, with a delivery location in the North East of the United Kingdom. The procurement method utilised was selective, specifically a call-off from a framework agreement. The process has successfully reached the award stage with CPRIME LIMITED as the supplier, and the contract was activated on the 5th of July 2025, set to end on the 4th of July 2026. The tender period concluded on the 23rd of June 2025, with the award published on the 29th of July 2025.

This tender creates opportunities for businesses specialising in IT software solutions, particularly those with robust capabilities in helpdesk and customer service software. As a large enterprise, CPRIME LIMITED exemplifies the type of business well-equipped to deliver on such a contract. Although the procurement process did not specifically focus on supporting SMEs or VCSEs, companies with experience in framework agreements and sufficient resources for large-scale software deployment might see growth from engaging with similar tenders. Despite the completion status, understanding criteria and terms like 'selective procurement' and 'framework agreement' is essential for businesses aiming to compete in future processes with Durham Constabulary and similar procuring entities.

## Notice

Jira Service Management is a helpdesk software, offered by Atlassian, designed to help teams manage support requests and provide excellent customer service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1040ff30-d192-4e8d-9746-52b9aa28fced |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jul 2025 |
| Submission deadline | 23 Jun 2025 |
| Future notice date | Not specified |
| Award date | 23 Jun 2025 |
| Contract period | 4 Jul 2025 - 4 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £124,106 |
| Lots value | Not specified |
| Awards value | £124,106 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DURHAM CONSTABULARY |
| Locality | DURHAM |
| Post town | Durham |
| Postcode | DH1 5TT |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Neville's Cross |
| Westminster constituency | City of Durham |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CPRIME |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 29 Jul 2025 at 09:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1040ff30-d192-4e8d-9746-52b9aa28fced

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1040ff30-d192-4e8d-9746-52b9aa28fced
  29th July 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-26a5d32d-6740-4ed8-83fd-9ecd1562c5f0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-26a5d32d-6740-4ed8-83fd-9ecd1562c5f0.json.