--- title: "Unified Communications Integration" ocid: "ocds-b5fd17-26a9cd84-251f-4d41-8ab2-e9d32b73c01b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-26a9cd84-251f-4d41-8ab2-e9d32b73c01b" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-26a9cd84-251f-4d41-8ab2-e9d32b73c01b.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-26a9cd84-251f-4d41-8ab2-e9d32b73c01b.json" source: "Contracts Finder" current_stage: "Tender" buyer: "THE HORNIMAN PUBLIC MUSEUM AND PUBLIC PARK TRUST" published: "2023-05-23" --- # Unified Communications Integration Buyer: THE HORNIMAN PUBLIC MUSEUM AND PUBLIC PARK TRUST Current stage: Tender OCID: ocds-b5fd17-26a9cd84-251f-4d41-8ab2-e9d32b73c01b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-26a9cd84-251f-4d41-8ab2-e9d32b73c01b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-26a9cd84-251f-4d41-8ab2-e9d32b73c01b.json) ## Summary The Horniman Public Museum and Public Park Trust has issued a tender with the title "Unified Communications Integration" for the procurement of an integrated unified communications solution that includes telephony, video conferencing, and messaging services. The procurement process is currently at the active stage, with a tender deadline of Friday 2nd June 2023 at 12:00 (noon) GMT. The procurement is for integrated telecommunications services in the goods category, with a contract period lasting from 3rd July 2023 to 24th November 2026. The tender invites businesses to submit proposals electronically to Jonathan Whitson Cloud. This tender presents an opportunity for businesses offering telecommunication services and solutions to compete for a contract to design, implement, and support a unified communications environment for the Horniman Public Museum and Public Park Trust. Small and medium-sized enterprises (SMEs) with expertise in integrated telecommunications services would be well-suited to compete for this tender. The contract requires a focus on financial costings, user experience, and training delivery, making it suitable for businesses with experience in providing comprehensive communication solutions tailored to specific business needs. ## Notice The purpose of this document is to invite tenders for a single contract to design, implement and support to adoption an integrated unified communications (UC) solution. The solution will include integration with Microsoft 365 Teams, Outlook and SharePoint, but other elements may be included. The solution will include a call time package of international, national and internal VoIP telephony, as well as supporting video meetings/conferencing, SMS messaging and internal messaging 'chat'. The objectives of the contract are: To design and implement a cost effective unified communication environment suitable for a wide range of complex business needs To provide training and support for both a small group of administrators and the Horniman Staff body such that the Horniman gets best use of the environment as built. Applicants should provide, and will be scored on: Finance (40% of score) Applicants should provide clear costings for: 1. The initial and annual cost of all licencing, including any additional Microsoft licences, 2. A bundle/package of telephony minutes, international and national 3. Horniman Admin/IT team training 4. End User training 5. Design and implementation costs User Experience (40% of score) 6. Applications should include a description of the role that Microsoft 365 tools, especially Teams, Outlook, and SharePoint will play in their solution. 7. Applicants should provide descriptions of how the Telephony Use Case Scenarios will be serviced. See Appendix 1 8. Applicants should describe how they will ensure the optimum quality for voice and video calls, 9. Applicants should state where handsets, headphones or other peripherals fit in their solution, including whether they will use the Horniman's holding of VVX300 handsets. Training (20% of score) 10. Applications should describe a training approach for training: a. system admins b. end users 11. The training plans should include: a. The degree to which the training will be bespoke to the Horniman, which is preferred if it can be offered at a reasonable cost b. The types of learning to be offered c. The retention and re-usability of the training materials Formal tender submissions must be received by 12:00 (noon) Friday 2nd June 2023. Tender submissions should be made electronically to Jonathan Whitson Cloud (jwhitsoncloud@horniman.ac.uk). We do not expect hardcopy submissions. Documents may be sent in MS Word or PDF format. Video presentations of under 5 minutes in duration are also welcome, but are not essential. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f5d195d7-9c64-4e14-8181-3b77f4271ec0 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 23 May 2023 | | Submission deadline | 9 Jun 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 2 Jul 2023 - 24 Nov 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £20,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE HORNIMAN PUBLIC MUSEUM AND PUBLIC PARK TRUST | | Locality | LONDON | | Post town | South East London | | Postcode | SE23 3PQ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI44 Lewisham and Southwark | | Local authority | Lewisham | | Electoral ward | Forest Hill | | Westminster constituency | Lewisham West and East Dulwich | | Delivery location | TLI London | ## CPV Codes ### Divisions - 64 - Postal and telecommunications services ### Codes - 64227000 - Integrated telecommunications services ## Release History - 23 May 2023 at 15:00 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f5d195d7-9c64-4e14-8181-3b77f4271ec0 - 19 May 2023 at 07:46 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f5d195d7-9c64-4e14-8181-3b77f4271ec0 - 10 May 2023 at 11:02 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f5d195d7-9c64-4e14-8181-3b77f4271ec0 - 10 May 2023 at 08:14 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f5d195d7-9c64-4e14-8181-3b77f4271ec0 - 5 May 2023 at 08:33 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f5d195d7-9c64-4e14-8181-3b77f4271ec0 - 27 Apr 2023 at 16:08 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f5d195d7-9c64-4e14-8181-3b77f4271ec0 - 27 Apr 2023 at 15:59 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f5d195d7-9c64-4e14-8181-3b77f4271ec0 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/f5d195d7-9c64-4e14-8181-3b77f4271ec0 23rd May 2023 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/a4d6d8cf-90cc-41dc-8426-b1cde60b1665 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/050685c4-9aa8-4d2a-b83a-8e9bb20385e3 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/e6cda984-b694-41eb-8408-30dee5b4e7a6 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/d5e5c9f5-8700-4c62-8372-7d71d0aa6719 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/176c23be-2280-4343-9505-e805bdd79220 Updated tender notice - https://www.contractsfinder.service.gov.uk/Notice/Attachment/7f91e100-4198-4b05-814c-24968c6aa86b Updated clarifications to bidders - https://www.contractsfinder.service.gov.uk/Notice/Attachment/f34c978f-27ea-4240-bb78-3b40cd644d87 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-26a9cd84-251f-4d41-8ab2-e9d32b73c01b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-26a9cd84-251f-4d41-8ab2-e9d32b73c01b.json.