---
title: "Service Management Partner - AWARD"
ocid: "ocds-b5fd17-26c8f2ce-e2c4-454a-a528-57cecc4cad7b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-26c8f2ce-e2c4-454a-a528-57cecc4cad7b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-26c8f2ce-e2c4-454a-a528-57cecc4cad7b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-26c8f2ce-e2c4-454a-a528-57cecc4cad7b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST YORKSHIRE COMBINED AUTHORITY"
published: "2020-10-19"
---

# Service Management Partner - AWARD

Buyer: WEST YORKSHIRE COMBINED AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-26c8f2ce-e2c4-454a-a528-57cecc4cad7b

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## Summary

The West Yorkshire Combined Authority has completed the procurement process for a Service Management Partner with an award value of £119,000. This procurement falls within the IT services sector, specifically consulting and software development, and is based in Leeds, Yorkshire and the Humber, United Kingdom. The open procurement method involved awarding the contract after the tender period concluded on 10th August 2020. The contract period is expected to run from 12th October 2020 to 11th October 2021, during which the chosen supplier will be required to implement service management techniques aligned with the ITIL framework in collaboration with ICT services.

This tender offers significant opportunities for businesses, particularly those specialising in IT consultancy and service management. Companies that can provide expertise in ITIL principles, project management using PRINCE2, and the development of service and operational level agreements would be well-suited to compete. The contract also emphasises the need for adaptable and pragmatic solutions, making it an attractive prospect for both small and medium-sized enterprises keen to expand their portfolio in the public sector.

## Notice

WYCA is looking for a Service Management Partner who can provide guidance on all areas of the ITIL framework and agree an implementation approach for each. As ITIL is so broad it may be the case that the selected supplier allocates different specialists for different parts of the framework. In addition to providing service management expertise, the Service Management Partner will provide PRINCE2 management, the Combined Authority will provide a Project Assistant to give support and internal co-ordination. The partner will be required to deliver a PID within three weeks of the project commencing which will require sign-off from the ICT Management Board which this project reports to. Much of this work will involve engagement with senior Combined Authority staff outside ICT Services to develop essential service management requirements such as service and operational level agreements. Here, the Service Management Partner will confidently lead workshops with heads of service and directors whilst closely involving ICT Services staff. Although it is not expected that the partner will write every SLA and OLA, they will lead the production of an agreed selection, train and develop Combined Authority staff to continue this work using their recommended approach and then have overall responsibility for the completion of the remaining agreements which will be delegated to Combined Authority staff under the partner's direction. It is important that the Service Management Partner is pragmatic and adaptable. The Combined Authority requires practical help with the introduction of service management techniques which will make a visible and rapid difference to how ICT services are delivered. The Combined Authority does not want a partner to undertake a theoretical exercise or to expand on the benefits of service management.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d0b96fbf-6c60-4c10-aea5-b7f449e41809 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Oct 2020 |
| Submission deadline | 10 Aug 2020 |
| Future notice date | Not specified |
| Award date | 21 Sep 2020 |
| Contract period | 11 Oct 2020 - 11 Oct 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £150,000 |
| Lots value | Not specified |
| Awards value | £119,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST YORKSHIRE COMBINED AUTHORITY |
| Locality | WEST YORKSHIRE |
| Post town | Leeds |
| Postcode | LS1 2DE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PINK ELEPHANT EMEA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 19 Oct 2020 at 12:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d0b96fbf-6c60-4c10-aea5-b7f449e41809

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d0b96fbf-6c60-4c10-aea5-b7f449e41809
  19th October 2020 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.westyorks-ca.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-26c8f2ce-e2c4-454a-a528-57cecc4cad7b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-26c8f2ce-e2c4-454a-a528-57cecc4cad7b.json.