---
title: "Call Monitoring Services"
ocid: "ocds-b5fd17-26e32e89-e5dd-49cf-8950-4590100cca63"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-26e32e89-e5dd-49cf-8950-4590100cca63"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-26e32e89-e5dd-49cf-8950-4590100cca63.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-26e32e89-e5dd-49cf-8950-4590100cca63.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "HOUSING 21"
published: "2024-11-14"
---

# Call Monitoring Services

Buyer: HOUSING 21  
Current stage: Tender  
OCID: ocds-b5fd17-26e32e89-e5dd-49cf-8950-4590100cca63

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-26e32e89-e5dd-49cf-8950-4590100cca63)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-26e32e89-e5dd-49cf-8950-4590100cca63.json)

## Summary

Housing 21 is seeking a contractor to provide Call Monitoring Services through a restricted tender process. This procurement opportunity falls under the call centre industry category (CPV 79512000) and has an estimated value of £15,000,000 GBP. The procurement process is selective with deadline for the SQ response set for Monday, 16th December 2024 at 12 noon. The contract is scheduled to run for five years starting from 1st September 2025, with options for extensions up to five additional years. The work will service a range of locations, including the British Overseas Territories, Channel Islands, Europe, Isle of Man, and the United Kingdom. Interested parties must access the tender using the provided code XVS8E57444.

This tender offers significant opportunities for small and medium-sized enterprises (SMEs) within the services category. Businesses specialising in call centre operations and capable of providing additional out-of-hours responsive repairs handling services would be well-suited to this tender. Securing this contract can facilitate substantial business growth given the scale and duration of the project. Housing 21, headquartered in Birmingham, UK, is the buyer for this contract, and their procurement team can be contacted for further details via email at procurementteam@housing21.org.uk or telephone at +447759133400.

## Notice

Housing 21 are looking to award a contractor to provide a Call Monitoring service via a Restricted Tender process. In addition Housing 21 may also want to include an out of hours responsive repairs handling service to be included. This contract is for a period of 5 years with an option 2 years + 2 years + 1 year. Deadline for SQ Response Monday 16th December 2024 at 12 noon. Access Code : XVS8E57444

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/483c3a88-b7ac-4d96-96a1-7bbec0170ebc |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Nov 2024 |
| Submission deadline | 16 Dec 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Aug 2025 - 31 Aug 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £15,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOUSING 21 |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B16 8TP |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 14 Nov 2024 at 08:25 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/483c3a88-b7ac-4d96-96a1-7bbec0170ebc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/483c3a88-b7ac-4d96-96a1-7bbec0170ebc
  14th November 2024 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-Birmingham:-Call-centre./XVS8E57444
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-26e32e89-e5dd-49cf-8950-4590100cca63. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-26e32e89-e5dd-49cf-8950-4590100cca63.json.