---
title: "Customer satisfaction survey 2018/19"
ocid: "ocds-b5fd17-26f2cfb5-05f5-4d25-9193-dd9717221fa3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-26f2cfb5-05f5-4d25-9193-dd9717221fa3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-26f2cfb5-05f5-4d25-9193-dd9717221fa3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-26f2cfb5-05f5-4d25-9193-dd9717221fa3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HER MAJESTYS LAND REGISTRY"
published: "2018-07-18"
---

# Customer satisfaction survey 2018/19

Buyer: HER MAJESTYS LAND REGISTRY  
Current stage: Award  
OCID: ocds-b5fd17-26f2cfb5-05f5-4d25-9193-dd9717221fa3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-26f2cfb5-05f5-4d25-9193-dd9717221fa3)  
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## Summary

The procurement process involves HER MAJESTY'S LAND REGISTRY, which has conducted a tender for a Customer Satisfaction Survey for the 2018/19 period. This contract falls under the market research services category (CPV code: 79310000) and is situated within the UK, specifically the Plymouth area. The procurement method used was a direct procurement through a single tender action, which is a process primarily for contracts below the threshold. The tender period concluded on 26 March 2018, and the contract duration extends from 1 April 2018 to 31 March 2019, with a total contract value of £64,000.

This opportunity presents a viable path for growth, particularly for small and medium-sized enterprises (SMEs) specialising in market research and survey services. Businesses with expertise in customer feedback analysis and survey methodologies would be well-positioned to compete for similar contracts in the future. The successful supplier, MARKET & OPINION RESEARCH INTERNATIONAL LIMITED, underscores the potential for firms offering tailored research solutions to engage effectively with governmental entities like HER MAJESTY'S LAND REGISTRY.

## Notice

Customer satisfaction survey 2018/19

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/337c3406-29bf-409d-b3da-02b5fed62408 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jul 2018 |
| Submission deadline | 26 Mar 2018 |
| Future notice date | Not specified |
| Award date | 28 Mar 2018 |
| Contract period | 31 Mar 2018 - 31 Mar 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £64,000 |
| Lots value | Not specified |
| Awards value | £64,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HER MAJESTYS LAND REGISTRY |
| Locality | PLYMOUTH |
| Post town | Plymouth |
| Postcode | PL5 9BY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK41 Plymouth |
| Local authority | Plymouth |
| Electoral ward | Honicknowle |
| Westminster constituency | Plymouth Moor View |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MARKET & OPINION RESEARCH INTERNATIONAL |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 18 Jul 2018 at 10:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/337c3406-29bf-409d-b3da-02b5fed62408

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/337c3406-29bf-409d-b3da-02b5fed62408
  18th July 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-26f2cfb5-05f5-4d25-9193-dd9717221fa3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-26f2cfb5-05f5-4d25-9193-dd9717221fa3.json.