---
title: "British Library Ticketing and Customer Journey Solution"
ocid: "ocds-b5fd17-26fad119-ff9b-4f79-a39f-005f95e43119"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-26fad119-ff9b-4f79-a39f-005f95e43119"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-26fad119-ff9b-4f79-a39f-005f95e43119.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-26fad119-ff9b-4f79-a39f-005f95e43119.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRITISH LIBRARY"
published: "2022-07-07"
---

# British Library Ticketing and Customer Journey Solution

Buyer: BRITISH LIBRARY  
Current stage: Award  
OCID: ocds-b5fd17-26fad119-ff9b-4f79-a39f-005f95e43119

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-26fad119-ff9b-4f79-a39f-005f95e43119)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-26fad119-ff9b-4f79-a39f-005f95e43119.json)

## Summary

The British Library is seeking a solution for its ticketing and customer journey needs, having awarded a contract for the British Library Ticketing and Customer Journey Solution. This procurement falls under the category of business services, specifically consulting and marketing, with a total contract value of £394,301. The procurement process was executed using a selective method involving a negotiated procedure. The tender period concluded on 1 July 2022, and the contract commenced on 4 July 2022, with an expected duration until 31 December 2027. The delivery addresses include the UK and several overseas territories.

This tender presents a significant opportunity for businesses specialising in ticketing systems, customer experience consulting, and related services. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the procurement specifically identifies their suitability. Companies with expertise in developing integrated software solutions that enhance customer journeys and ticket management would be particularly well-suited for this tender, paving the way for future collaborations with a prominent institution like the British Library.

## Notice

The British Library ticketing solution

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/36a95947-2780-4e7c-bb4b-0a0ae598d9d4 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jul 2022 |
| Submission deadline | 30 Jun 2022 |
| Future notice date | Not specified |
| Award date | 30 Jun 2022 |
| Contract period | 3 Jul 2022 - 31 Dec 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £394,301 |
| Lots value | Not specified |
| Awards value | £394,301 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH LIBRARY |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 2DB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | St Pancras & Somers Town |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TESSITURA NETWORK |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 7 Jul 2022 at 06:20 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/36a95947-2780-4e7c-bb4b-0a0ae598d9d4
- 7 Jul 2022 at 06:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/36a95947-2780-4e7c-bb4b-0a0ae598d9d4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/36a95947-2780-4e7c-bb4b-0a0ae598d9d4
  7th July 2022 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=702781991
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-26fad119-ff9b-4f79-a39f-005f95e43119. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-26fad119-ff9b-4f79-a39f-005f95e43119.json.