---
title: "For the provision of Visitor and Customer Tracking Research Services 2021 - AWARD"
ocid: "ocds-b5fd17-271a39f0-faad-4691-ac74-d1040b3bcbed"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-271a39f0-faad-4691-ac74-d1040b3bcbed"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-271a39f0-faad-4691-ac74-d1040b3bcbed.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-271a39f0-faad-4691-ac74-d1040b3bcbed.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEE VALLEY REGIONAL PARK AUTHORITY"
published: "2021-04-15"
---

# For the provision of Visitor and Customer Tracking Research Services 2021 - AWARD

Buyer: LEE VALLEY REGIONAL PARK AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-271a39f0-faad-4691-ac74-d1040b3bcbed

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-271a39f0-faad-4691-ac74-d1040b3bcbed)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-271a39f0-faad-4691-ac74-d1040b3bcbed.json)

## Summary

The Lee Valley Regional Park Authority is seeking a contractor for the "Visitor and Customer Tracking Research Services 2021," focusing on recreational, cultural, and sporting services. The procurement process has reached the Award stage, with a contract valued at £45,810 awarded to Feedback Market Research Ltd. The contract period is set from April 1, 2021, to March 31, 2024. The procurement method employed was an open procedure, and the tender closed on January 26, 2021, indicating that the authority's initiatives have now moved into final contracting and implementation phases.

This tender presents valuable opportunities for market research firms and other small and medium-sized enterprises (SMEs) interested in delivering visitor and customer tracking services. Companies equipped to measure customer satisfaction and provide actionable feedback would be particularly well-suited for this contract, focusing on enhancing visitor experiences in public recreational spaces. With a clear emphasis on monitoring and improving service delivery, businesses with the capacity for data collection and analysis would find this an ideal market to engage with for growth.

## Notice

The Authority are looking for an Visitor and Customer Tracking Research Services company to fulfil and agree to the following requirements. Lee Valley Regional Park Authority' objectives are: * To measure customer/visitor satisfaction levels and profile visitors across venues and parklands randomly throughout the year * To monitor customer feedback, positive or negative, on topics customers may have raised, thus highlighting areas of concern at an early stage. * Identify any issues or areas of improvement that customers have with any of our facilities or services * Provide summary reporting of research findings to operational managers

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/23c2b6d2-e9dc-4414-be05-340a8468bc41 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Apr 2021 |
| Submission deadline | 26 Jan 2021 |
| Future notice date | Not specified |
| Award date | 8 Mar 2021 |
| Contract period | 31 Mar 2021 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £9,000 |
| Lots value | Not specified |
| Awards value | £45,810 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEE VALLEY REGIONAL PARK AUTHORITY |
| Locality | MIDDLESEX |
| Post town | Enfield |
| Postcode | EN2 9HG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI54 Enfield |
| Local authority | Enfield |
| Electoral ward | Whitewebbs |
| Westminster constituency | Enfield North |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FEEDBACK MARKET RESEARCH |

## CPV Codes

### Divisions

- 92 - Recreational, cultural and sporting services

### Codes

- 92000000 - Recreational, cultural and sporting services

## Release History

- 15 Apr 2021 at 08:51 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/23c2b6d2-e9dc-4414-be05-340a8468bc41
- 24 Mar 2021 at 09:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/23c2b6d2-e9dc-4414-be05-340a8468bc41

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/23c2b6d2-e9dc-4414-be05-340a8468bc41
  15th April 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-271a39f0-faad-4691-ac74-d1040b3bcbed. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-271a39f0-faad-4691-ac74-d1040b3bcbed.json.