---
title: "Corporate and Contact Centre Telephony Services Tender"
ocid: "ocds-b5fd17-276dadf7-4b6a-40f8-a318-8d09b8ac8a27"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-276dadf7-4b6a-40f8-a318-8d09b8ac8a27"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-276dadf7-4b6a-40f8-a318-8d09b8ac8a27.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-276dadf7-4b6a-40f8-a318-8d09b8ac8a27.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SLOUGH BOROUGH COUNCIL"
published: "2023-03-21"
---

# Corporate and Contact Centre Telephony Services Tender

Buyer: SLOUGH BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-276dadf7-4b6a-40f8-a318-8d09b8ac8a27

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## Summary

The Slough Borough Council has awarded a contract for Corporate and Contact Centre Telephony Services. The contract is worth £1,000,000 GBP and will run from 10th February 2023 to 4th December 2027. The procurement process was initiated as a tender and the procurement method used was a further competition from a framework. The contract falls under the services category, with the buying organisation being Slough Borough Council located in England. The tender closed on 26th August 2022 with Virgin Media Business being the successful supplier.

This contract presents opportunities for businesses providing secure cloud-based telephony and contact centre services. Small and medium-sized enterprises (SMEs) with specialist capabilities in Unified Communications could benefit from competing in similar tenders. The contract involves the provision of telephony services, contact centre functionality, and service reporting, requiring a strong focus on customer service, financial service, efficiency, and innovation. Businesses interested in delivering such services should closely monitor future opportunities with the Slough Borough Council and similar organisations in the procurement stage of tender or award.

## Notice

This further competition is aimed at securing a five year contract with a single supplier for the provision of a secure cloud-based corporate telephony and contact centre services in a single unified communications system, specifically: * Provision of telephony services which support the longer-term structure and service delivery models for the council as a whole and as an ICT service; * Corporate telephony requirements - provision of secure cloud-based services to all staff for inbound and outbound calls, including integration with our Microsoft Teams offering; and, * Contact centre telephony requirements - provision of secure cloud based, full contact centre specific functionality which allows for queue and demand management, call routing, interactive voice response, set within an omnichannel platform which includes: online, email, messaging audio and video conferencing as necessary. * Provision of service reporting covering: corporate telephony, comprehensive contact centre reporting and service management (incident) reporting. As such the Customer is seeking to work with a providers of such services who have specialist capability in the relevant lot (Lot 10 Unified Communications) and whose approach to service delivery, performance and contract management has a strong focus on customer service, financial service, process efficiency and effectiveness and innovation. The SE Shared Services eSourcing portal provides a web-based tool that provides a simple, secure and efficient means for managing tendering and quotation activities, reducing the time and effort required for both buyers and potential bidders. In order to submit a tender for this procurement, you are required to register your company on SE Shared Services portal and upload your tender electronically through the eSourcing portal prior to the tender closing date and time.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/24c80fa8-23df-4e9a-bec7-82429eba539e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Further competition from a framework |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Mar 2023 |
| Submission deadline | 26 Aug 2022 |
| Future notice date | Not specified |
| Award date | 24 Oct 2022 |
| Contract period | 10 Feb 2023 - 4 Dec 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,000,000 |
| Lots value | Not specified |
| Awards value | £1,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SLOUGH BOROUGH COUNCIL |
| Locality | SLOUGH |
| Post town | Slough |
| Postcode | SL1 2EL |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ15 Berkshire East |
| Local authority | Slough |
| Electoral ward | Herschel Park |
| Westminster constituency | Slough |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VIRGIN MEDIA BUSINESS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment

## Release History

- 21 Mar 2023 at 14:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/24c80fa8-23df-4e9a-bec7-82429eba539e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/24c80fa8-23df-4e9a-bec7-82429eba539e
  21st March 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.slough.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-276dadf7-4b6a-40f8-a318-8d09b8ac8a27. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-276dadf7-4b6a-40f8-a318-8d09b8ac8a27.json.