---
title: "IT service management system for NHS Mid and South Essex Integrated Care Board"
ocid: "ocds-b5fd17-2793c480-3e5c-4275-b9e6-2b8b463a012d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2793c480-3e5c-4275-b9e6-2b8b463a012d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2793c480-3e5c-4275-b9e6-2b8b463a012d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2793c480-3e5c-4275-b9e6-2b8b463a012d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ATTAIN"
published: "2023-08-09"
---

# IT service management system for NHS Mid and South Essex Integrated Care Board

Buyer: ATTAIN  
Current stage: Award  
OCID: ocds-b5fd17-2793c480-3e5c-4275-b9e6-2b8b463a012d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2793c480-3e5c-4275-b9e6-2b8b463a012d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2793c480-3e5c-4275-b9e6-2b8b463a012d.json)

## Summary

The NHS Mid and South Essex Integrated Care Board has awarded a contract for an IT service management system to Freshworks Technology. The contract is valued at £29,030 and will be in effect from 31st March 2023 to 30th March 2026. The procurement method used was 'selective' through a call-off from a framework agreement. The tender period ended on 31st January 2023, with the contract awarded on 28th February 2023.

This procurement offers business opportunities for companies providing software packages and information systems in the IT services sector. Small and medium-sized enterprises (SMEs) would be suited to compete for this contract. The delivery addresses for the contract are in the East of England region, providing local business growth opportunities in the area. Interested parties can find more details on the Integrated Care Board's website.

## Notice

This is a Contract Award Notice (CAN) being published by the Contracting Authority, NHS Mid and South Essex Integrated Care Board (ICB), to communicate a below threshold contract is compliantly awarded to the provider Freshworks Technology, via the Framework Agreement 'Crown Commercial Services- G-Cloud 13.' This contract is for delivery of IT service management system between 31st March 2023 and 30th March 2026. The aggregate contract value is PS29,030 including VAT.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b93797e5-b15d-4ea2-8b6b-e7edee7afb19 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Aug 2023 |
| Submission deadline | 31 Jan 2023 |
| Future notice date | Not specified |
| Award date | 28 Feb 2023 |
| Contract period | 30 Mar 2023 - 30 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £29,030 |
| Lots value | Not specified |
| Awards value | £29,030 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ATTAIN |
| Locality | BASILDON |
| Post town | Swindon |
| Postcode | SN14 7AQ |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK72 Wiltshire |
| Local authority | Wiltshire |
| Electoral ward | By Brook |
| Westminster constituency | South Cotswolds |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS TECHNOLOGIES |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72222300 - Information technology services

## Release History

- 9 Aug 2023 at 13:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b93797e5-b15d-4ea2-8b6b-e7edee7afb19

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b93797e5-b15d-4ea2-8b6b-e7edee7afb19
  9th August 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.midandsouthessex.ics.nhs.uk/about/boards/integrated-care-board/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2793c480-3e5c-4275-b9e6-2b8b463a012d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2793c480-3e5c-4275-b9e6-2b8b463a012d.json.