---
title: "Cloud Based IT system"
ocid: "ocds-b5fd17-2797a609-1bdb-4ede-bf57-b7e184a650f9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2797a609-1bdb-4ede-bf57-b7e184a650f9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2797a609-1bdb-4ede-bf57-b7e184a650f9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2797a609-1bdb-4ede-bf57-b7e184a650f9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF MERTON"
published: "2024-11-27"
---

# Cloud Based IT system

Buyer: LONDON BOROUGH OF MERTON  
Current stage: Award  
OCID: ocds-b5fd17-2797a609-1bdb-4ede-bf57-b7e184a650f9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2797a609-1bdb-4ede-bf57-b7e184a650f9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2797a609-1bdb-4ede-bf57-b7e184a650f9.json)

## Summary

The London Borough of Merton has completed a procurement process for a "Cloud Based IT system" in the "Software package and information systems" industry category. The contract, awarded through a direct award using the Crown Commercial Services G Cloud 13 Framework, involves the migration to a new cloud-based IT system and the operation of the IT ticketing system over three years, with a possible extension of up to four years. This procurement process, now in the award stage, has a contract value of £250,000 and is scheduled from 21 October 2024 to 20 October 2025, with an award notice published on 27 November 2024.

This tender provides significant opportunities for businesses specialising in cloud-based IT solutions and support services, especially small and medium-sized enterprises (SMEs) that can leverage their expertise in software systems to meet the council's needs. The successful bidder, Hornbill Technologies Limited, highlights the potential for other businesses with similar capabilities to compete in future tenders of this nature. Engaging in such contracts can facilitate growth by expanding operational capabilities and enhancing market presence within the UK public sector.

## Notice

LB Merton see the migration to a new cloud-based IT system and the running of the IT ticketing system for a period of 3 years with the ability to extend for further 12 months to a maximum of 4 years via a direct award using the Crown Commercial services G Cloud 13 Framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dc4b641e-9cb1-41a9-a724-54eae13168eb |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Nov 2024 |
| Submission deadline | 18 Oct 2024 |
| Future notice date | Not specified |
| Award date | 17 Oct 2024 |
| Contract period | 20 Oct 2024 - 20 Nov 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | Not specified |
| Awards value | £212,760 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF MERTON |
| Locality | MORDEN |
| Post town | Sutton |
| Postcode | SM4 5DX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI63 Merton, Kingston upon Thames and Sutton |
| Local authority | Merton |
| Electoral ward | Merton Park |
| Westminster constituency | Wimbledon |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HORNBILL TECHNOLOGIES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 27 Nov 2024 at 15:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/dc4b641e-9cb1-41a9-a724-54eae13168eb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/dc4b641e-9cb1-41a9-a724-54eae13168eb
  27th November 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.merton.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2797a609-1bdb-4ede-bf57-b7e184a650f9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2797a609-1bdb-4ede-bf57-b7e184a650f9.json.