---
title: "Contact Centre Support"
ocid: "ocds-b5fd17-27a7f902-13d2-420b-95b2-a42fcb21b2ce"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-27a7f902-13d2-420b-95b2-a42fcb21b2ce"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-27a7f902-13d2-420b-95b2-a42fcb21b2ce.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-27a7f902-13d2-420b-95b2-a42fcb21b2ce.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "COVENTRY CITY COUNCIL"
published: "2025-06-24"
---

# Contact Centre Support

Buyer: COVENTRY CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-27a7f902-13d2-420b-95b2-a42fcb21b2ce

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## Summary

The public procurement process for "Contact Centre Support" was undertaken by Coventry City Council, located in Coventry, England. This tender, classified under networking, internet, and intranet software packages, as well as computer network services and audit/testing services, sought managed services support for the maintenance of Microsoft Dynamics 365 Contact Centre. The procurement was conducted using a selective method through a call-off from a framework agreement. The tender process proceeded through to the award stage, with the contract being awarded on 4 April 2025. Key dates included the tender period ending on 28 February 2025, and the contract running from 1 April 2025 to 31 March 2026. The services are expected to be delivered primarily in the West Midlands region in the United Kingdom, with the contract value amounting to £65,125 GBP.

This procurement presents growth opportunities for businesses specialising in managed IT services, particularly those experienced with Microsoft Dynamics 365 or contact centre support services. Although the process is complete and Coventry City Council has engaged TTEC Consulting (UK) Limited, understanding this procurement approach and requirements could guide businesses in positioning themselves for future opportunities within the sector. Companies adept in client success management, incident management, and promoting platform adoption could greatly benefit from engaging in similar public sector tenders. As Coventry City Council refrained from catering specifically to SMEs and VCSEs, larger organisations with established resources might find these opportunities more accessible.

## Notice

The procurement of Managed Services support for the on-going maintenance of Microsoft Dynamics 365 Contact Centre. The services includes: * Client Success Management * Incident Management * Platform adoption hours

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1b9ca321-3bad-4848-a7f4-d4805e89fbdc |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jun 2025 |
| Submission deadline | 28 Feb 2025 |
| Future notice date | Not specified |
| Award date | 3 Apr 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £65,125 |
| Lots value | Not specified |
| Awards value | £65,125 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COVENTRY CITY COUNCIL |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV1 5RR |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | St Michael's |
| Westminster constituency | Coventry South |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TTEC CONSULTING (UK |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48200000 - Networking, Internet and intranet software package
- 72700000 - Computer network services
- 72800000 - Computer audit and testing services

## Release History

- 24 Jun 2025 at 13:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1b9ca321-3bad-4848-a7f4-d4805e89fbdc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1b9ca321-3bad-4848-a7f4-d4805e89fbdc
  24th June 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-27a7f902-13d2-420b-95b2-a42fcb21b2ce. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-27a7f902-13d2-420b-95b2-a42fcb21b2ce.json.