---
title: "Provision of an IT Service Management Software Solution via CCS Framework RM1557-11 (G-Cloud 11)"
ocid: "ocds-b5fd17-27b4fc13-ebc1-4fd4-addd-88e68814e65a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-27b4fc13-ebc1-4fd4-addd-88e68814e65a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-27b4fc13-ebc1-4fd4-addd-88e68814e65a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-27b4fc13-ebc1-4fd4-addd-88e68814e65a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOUTHEND-ON-SEA BOROUGH COUNCIL"
published: "2020-12-10"
---

# Provision of an IT Service Management Software Solution via CCS Framework RM1557-11 (G-Cloud 11)

Buyer: SOUTHEND-ON-SEA BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-27b4fc13-ebc1-4fd4-addd-88e68814e65a

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## Summary

Southend-on-Sea Borough Council has successfully completed its procurement process for the "Provision of an IT Service Management Software Solution" through the CCS Framework RM1557-11 (G-Cloud 11). This initiative falls under the industry category of Systems and technical consultancy services. The contract, worth £156,000, commenced on 14 December 2020 and will run until 13 December 2022. The procurement method utilised was selective, with the tender period concluding on 16 October 2020.

This tender presents significant opportunities for businesses, particularly small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in IT and software solutions. With the need for a secure hosted Software-as-a-Service solution, companies with experience in IT service management, especially those capable of meeting diverse service needs across various sectors such as Facilities Management, would find this contract well-suited for their capabilities and growth strategies.

## Notice

Southend-on-Sea Borough Council is seeking to implement a secure hosted Software-as-a-Service IT Service Management solution. The functionality of this tool must be able to meet the service needs of IT and other service areas e.g. Facilities Management.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/61239bf2-8d50-485e-82bf-df4a39ad66ff |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Dec 2020 |
| Submission deadline | 16 Oct 2020 |
| Future notice date | Not specified |
| Award date | 15 Oct 2020 |
| Contract period | 14 Dec 2020 - 13 Dec 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £156,000 |
| Lots value | Not specified |
| Awards value | £156,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTHEND-ON-SEA BOROUGH COUNCIL |
| Locality | SOUTHEND-ON-SEA |
| Post town | Southend-on-Sea |
| Postcode | SS2 6EN |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HORNBILL SERVICE MANAGEMENT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72220000 - Systems and technical consultancy services

## Release History

- 10 Dec 2020 at 16:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/61239bf2-8d50-485e-82bf-df4a39ad66ff

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/61239bf2-8d50-485e-82bf-df4a39ad66ff
  10th December 2020 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.southend.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-27b4fc13-ebc1-4fd4-addd-88e68814e65a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-27b4fc13-ebc1-4fd4-addd-88e68814e65a.json.