---
title: "Customer Relationship Management (CRM) Cloud Service"
ocid: "ocds-b5fd17-27b60217-10ed-421d-a4f3-88c531be571b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-27b60217-10ed-421d-a4f3-88c531be571b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-27b60217-10ed-421d-a4f3-88c531be571b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-27b60217-10ed-421d-a4f3-88c531be571b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HM LAND REGISTRY"
published: "2019-10-02"
---

# Customer Relationship Management (CRM) Cloud Service

Buyer: HM LAND REGISTRY  
Current stage: Award  
OCID: ocds-b5fd17-27b60217-10ed-421d-a4f3-88c531be571b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-27b60217-10ed-421d-a4f3-88c531be571b)  
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## Summary

The procurement process titled "Customer Relationship Management (CRM) Cloud Service" was conducted by HM Land Registry, located in Plymouth, England. This contract falls under the software package and information systems category and has a total value of £938,799.97. The procurement method employed was selective, being a call-off from a framework agreement. The tender was awarded on 25th July 2019, with the contract period starting on 1st September 2019 and concluding on 31st August 2021. The tender period ended on 19th July 2019, indicating the timeline for suppliers to submit their bids.

This tender offers significant opportunities for businesses in the information technology and software sectors, particularly those specialising in customer relationship management solutions. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the procurement process is designed to accommodate their involvement. The selected supplier, Specialist Computer Centres PLC, exemplifies the type of established firms that may compete, but there remains ample opportunity for innovative smaller firms that can provide competitive and tailored CRM services.

## Notice

HMLR is seeking a supplier of CRM to maintain the quality of customer interaction, incident reports and tracking.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/94f3d450-2517-4387-aa37-0b87217c886a |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Oct 2019 |
| Submission deadline | 19 Jul 2019 |
| Future notice date | Not specified |
| Award date | 24 Jul 2019 |
| Contract period | 31 Aug 2019 - 31 Aug 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £938,799 |
| Lots value | Not specified |
| Awards value | £938,799 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HM LAND REGISTRY |
| Locality | PLYMOUTH |
| Post town | Plymouth |
| Postcode | PL5 9BY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK41 Plymouth |
| Local authority | Plymouth |
| Electoral ward | Honicknowle |
| Westminster constituency | Plymouth Moor View |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SPECIALIST COMPUTER CENTRES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 2 Oct 2019 at 14:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/94f3d450-2517-4387-aa37-0b87217c886a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/94f3d450-2517-4387-aa37-0b87217c886a
  2nd October 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-27b60217-10ed-421d-a4f3-88c531be571b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-27b60217-10ed-421d-a4f3-88c531be571b.json.