---
title: "Getting It Right Project (supporting Access Wirral and Customer Experience Transformation Programme)"
ocid: "ocds-b5fd17-27d470da-965f-46cf-8db6-06d05c6088f6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-27d470da-965f-46cf-8db6-06d05c6088f6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-27d470da-965f-46cf-8db6-06d05c6088f6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-27d470da-965f-46cf-8db6-06d05c6088f6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WIRRAL BOROUGH COUNCIL"
published: "2017-05-17"
---

# Getting It Right Project (supporting Access Wirral and Customer Experience Transformation Programme)

Buyer: WIRRAL BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-27d470da-965f-46cf-8db6-06d05c6088f6

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-27d470da-965f-46cf-8db6-06d05c6088f6.json)

## Summary

The Wirral Borough Council is conducting the "Getting It Right Project" aimed at supporting Access Wirral and enhancing the Customer Experience Transformation Programme. This contract, classified under transaction-processing software, is located in the North West of England and involves an open procurement method. The tender period concluded on 10 April 2017, with the contract awarded on 28 April 2017, and is set to run from 2 May 2017 to 1 May 2018. The total value of the contract is £152,000.

This tender presents a valuable opportunity for businesses within the services industry, particularly those with expertise in software development and customer experience solutions. Suppliers that have experience in delivering transaction-processing software or similar services would be well-suited to engage in such tenders, thus helping to drive business growth in this sector. The involvement of Wirral Borough Council as the contracting authority further highlights the demand for effective solutions that can enhance public service delivery.

## Notice

Getting It Right Project (supporting Access Wirral and Customer Experience Transformation Programme).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0b859102-55b5-4a6b-a415-07e46cd4ddff |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 May 2017 |
| Submission deadline | 10 Apr 2017 |
| Future notice date | Not specified |
| Award date | 27 Apr 2017 |
| Contract period | 1 May 2017 - 1 May 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £152,000 |
| Lots value | Not specified |
| Awards value | £152,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WIRRAL BOROUGH COUNCIL |
| Locality | BIRKENHEAD |
| Post town | Chester |
| Postcode | CH41 5AL |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD74 Wirral |
| Local authority | Wirral |
| Electoral ward | Birkenhead and Tranmere |
| Westminster constituency | Birkenhead |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CUSTERIAN |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48217000 - Transaction-processing software package

## Release History

- 17 May 2017 at 10:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0b859102-55b5-4a6b-a415-07e46cd4ddff

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0b859102-55b5-4a6b-a415-07e46cd4ddff
  17th May 2017 - Awarded contract notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=8f4ec2da-1c0b-e711-80dd-005056b64545
  Advert

## Notice URLs

- http://www.wirral.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-27d470da-965f-46cf-8db6-06d05c6088f6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-27d470da-965f-46cf-8db6-06d05c6088f6.json.