---
title: "Customer Insight Platform - Hertfordshire"
ocid: "ocds-b5fd17-27d8a41c-fdb1-4d5c-9d88-f06d00056c4f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-27d8a41c-fdb1-4d5c-9d88-f06d00056c4f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-27d8a41c-fdb1-4d5c-9d88-f06d00056c4f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-27d8a41c-fdb1-4d5c-9d88-f06d00056c4f.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "HERTFORDSHIRE CONSTABULARY"
published: "2024-06-24"
---

# Customer Insight Platform - Hertfordshire

Buyer: HERTFORDSHIRE CONSTABULARY  
Current stage: Planning  
OCID: ocds-b5fd17-27d8a41c-fdb1-4d5c-9d88-f06d00056c4f

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## Summary

The Hertfordshire Constabulary is planning a procurement process for a Customer Insight Platform, with a value of £60,000 in GBP. The platform aims to capture the Voice of the Customer and Voice of the Employee to gain insights from residents, victims, service users, and providers in Hertfordshire. The tender is in the Planning stage, with a contract period starting on June 24, 2024, and ending on July 15, 2024. The procurement method details are specified as Other. The main procurement category is services, and the buying organisation is the Hertfordshire Constabulary located in Chelmsford, East of England, United Kingdom.

This tender for the Customer Insight Platform by Hertfordshire Constabulary offers opportunities for businesses providing software-related services, software consultancy services, software programming and consultancy services, systems and technical consultancy services, database systems, and networking software packages. Small and Medium-sized Enterprises (SMEs) are considered suitable for this procurement. Businesses interested in providing technological solutions to improve customer and employee engagement in the public sector would be well-suited to compete in this tender process.

## Notice

The Seven Force Commercial Team are supporting Hertfordshire Constabulary in identifying interested organisations in delivering an Insight platform that will enable Hertfordshire Constabulary to gain insights from residents, victims, service users and providers. The document has been prepared to provide suppliers with initial material to aid them in understanding the requirement for Hertfordshire Constabulary regarding a Customer Insight Platform that captures the Voice of the Customer (VoC) and Voice of the Employee (VoE). The platform will enable Hertfordshire Constabulary to gain insights from anybody who lives, works, studies or travels through Hertfordshire. The platform is also required to obtain the Voice of the Employee and insights from partner agencies. The platform will support and inform local and national statutory requirements and, organisational strategic drivers such as Local Policing Priority Setting, Safeguarding and Public Contact

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a49097a4-6bba-4d9e-a6b0-c0890ca3cfd3 |
| Notice type | Planned Procurement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jun 2024 |
| Submission deadline | Not specified |
| Future notice date | 24 Jun 2024 |
| Award date | Not specified |
| Contract period | 23 Jun 2024 - 15 Jul 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £60,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HERTFORDSHIRE CONSTABULARY |
| Locality | CHELMSFORD |
| Post town | Chelmsford |
| Postcode | CM2 6DA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH36 Heart of Essex |
| Local authority | Chelmsford |
| Electoral ward | Chelmer Village and Beaulieu Park |
| Westminster constituency | Chelmsford |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48200000 - Networking, Internet and intranet software package
- 48610000 - Database systems
- 72200000 - Software programming and consultancy services
- 72220000 - Systems and technical consultancy services
- 72260000 - Software-related services
- 72266000 - Software consultancy services
- 79342311 - Customer satisfaction survey

## Release History

- 24 Jun 2024 at 11:10 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/a49097a4-6bba-4d9e-a6b0-c0890ca3cfd3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a49097a4-6bba-4d9e-a6b0-c0890ca3cfd3
  24th June 2024 - Future opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5bbd4e89-1355-4d3e-a78f-f4339b7ce073
  Requirements Catalog CH00251904
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2ca152c2-7aab-446e-a465-7b643195c15b
  Customer Insight Platform RFI Form

## Provenance

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