---
title: "AT1366 - Automated Collection of Council Debt"
ocid: "ocds-b5fd17-27e0d91c-f682-477d-b345-4924c01ca36e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-27e0d91c-f682-477d-b345-4924c01ca36e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-27e0d91c-f682-477d-b345-4924c01ca36e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-27e0d91c-f682-477d-b345-4924c01ca36e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LUTON COUNCIL"
published: "2025-11-13"
---

# AT1366 - Automated Collection of Council Debt

Buyer: LUTON COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-27e0d91c-f682-477d-b345-4924c01ca36e

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## Summary

Luton Council has completed a direct award procurement process for the project titled "AT1366 - Automated Collection of Council Debt." The tender sought the implementation of an automated resident engagement platform aimed at enhancing revenue collection efficiencies within the council's Revenues and Benefits division. This contract, valued at £84,704.37, falls under the industry category of Software Package and Information Systems, as well as IT services. The procurement stage reached its conclusion with the contract being awarded on 13th November 2025. The contract period will commence on 2nd December 2025 and extend until 5th October 2027. Geographical coverage for this procurement spans across the UK, including territories such as the British Overseas Territories and the Channel Islands.

This procurement offers substantial growth opportunities for businesses specialising in IT services and software development, particularly those experienced in implementing automated systems for public entities. Considering the project's focus on enhancing revenue collection, firms with expertise in financial management software solutions might find this contract highly pertinent. Furthermore, as the procurement process shows suitability for SMEs, small to medium-sized enterprises are well-positioned to engage with such projects. This presents an advantageous scenario for firms seeking to establish or expand their footprint within the public sector by leveraging technological solutions that streamline operations and generate efficiency gains for local authorities like Luton Council.

## Notice

G-Could Contract Award to Voicescape Limited Use of an automated resident engagement platform for the purpose of collecting revenues and increasing collection rates for all elements of the Revenues and Benefits division of LBC which is a statutory service, any income received helps to fund other services within the Local Authority.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1dfda19a-740b-4d10-b182-1c88c243d424 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Nov 2025 |
| Submission deadline | 14 Oct 2025 |
| Future notice date | Not specified |
| Award date | 13 Nov 2025 |
| Contract period | 2 Dec 2025 - 5 Oct 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £84,704 |
| Lots value | Not specified |
| Awards value | £84,704 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LUTON COUNCIL |
| Locality | LUTON |
| Post town | Luton |
| Postcode | LU1 2BQ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH21 Luton |
| Local authority | Luton |
| Electoral ward | Central |
| Westminster constituency | Luton South and South Bedfordshire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICESCAPE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 13 Nov 2025 at 12:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1dfda19a-740b-4d10-b182-1c88c243d424

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1dfda19a-740b-4d10-b182-1c88c243d424
  13th November 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.luton.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-27e0d91c-f682-477d-b345-4924c01ca36e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-27e0d91c-f682-477d-b345-4924c01ca36e.json.