---
title: "Future Contact Centre Implementation & Support Services"
ocid: "ocds-b5fd17-27f85a9e-81cf-4426-b4b5-700274cd8d8a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-27f85a9e-81cf-4426-b4b5-700274cd8d8a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-27f85a9e-81cf-4426-b4b5-700274cd8d8a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-27f85a9e-81cf-4426-b4b5-700274cd8d8a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FOREIGN, COMMONWEALTH AND DEVELOPMENT OFFICE"
published: "2021-01-11"
---

# Future Contact Centre Implementation & Support Services

Buyer: FOREIGN, COMMONWEALTH AND DEVELOPMENT OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-27f85a9e-81cf-4426-b4b5-700274cd8d8a

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## Summary

The Foreign, Commonwealth and Development Office (FCDO) has awarded a contract for the "Future Contact Centre Implementation & Support Services", a project focused on the implementation and support of a new Cloud Contact Centre to facilitate FCDO's global operations. The contract, which spans from 8 January 2021 to 7 January 2025, has a total value of £2,211,725 and was awarded under a selective procurement method via a framework agreement. The initial tender period concluded on 14 December 2020, and the industry classification falls under software programming and consultancy services.

This contract presents substantial opportunities for businesses in the IT services and consultancy sector, especially small and medium-sized enterprises (SMEs) that can provide innovative solutions for cloud-based contact centre operations. Companies with expertise in software development, system integration, and technical support would be well-positioned to compete for similar future tenders within the public sector, particularly those focusing on advancing digital infrastructure.

## Notice

Implementation and support services for a new Cloud Contact Centre in support of FCDO's global operations. 2+1+1 year Call-off Contract awarded under G-Cloud 12

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a0057f35-9662-4858-abb2-697dddc0a56d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jan 2021 |
| Submission deadline | 14 Dec 2020 |
| Future notice date | Not specified |
| Award date | 7 Jan 2021 |
| Contract period | 8 Jan 2021 - 7 Jan 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,211,725 |
| Lots value | Not specified |
| Awards value | £2,211,725 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FOREIGN, COMMONWEALTH AND DEVELOPMENT OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2AH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MISSION LABS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72200000 - Software programming and consultancy services
- 72600000 - Computer support and consultancy services

## Release History

- 11 Jan 2021 at 17:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a0057f35-9662-4858-abb2-697dddc0a56d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a0057f35-9662-4858-abb2-697dddc0a56d
  11th January 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-27f85a9e-81cf-4426-b4b5-700274cd8d8a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-27f85a9e-81cf-4426-b4b5-700274cd8d8a.json.