---
title: "Out of Hours Call Handling Service (OOH)"
ocid: "ocds-b5fd17-280d687c-987f-4ec4-94ab-6b8bcf56951c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-280d687c-987f-4ec4-94ab-6b8bcf56951c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-280d687c-987f-4ec4-94ab-6b8bcf56951c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-280d687c-987f-4ec4-94ab-6b8bcf56951c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "EPPING FOREST DISTRICT COUNCIL"
published: "2026-07-29"
---

# Out of Hours Call Handling Service (OOH)

Buyer: EPPING FOREST DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-280d687c-987f-4ec4-94ab-6b8bcf56951c

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-280d687c-987f-4ec4-94ab-6b8bcf56951c.json)

## Summary

The procurement process for the "Out of Hours Call Handling Service (OOH)" was conducted by Epping Forest District Council. This contract falls under the services industry category, specifically focused on call centres. Located in Epping, England (Postal Code: CM16 4BZ), the contract is valued at £30,166. The procurement method was an open procedure, targeting contracts above a specific threshold to ensure wide competition. This process has reached the award stage, with a contract period set from 1st October 2026 to 30th September 2027. The award was made to SPS Doorguard Limited, with the awarding status becoming active on 22nd August 2023.

This tender provides excellent opportunities for businesses specialising in call handling services, particularly small and medium-sized enterprises (SMEs). The one-year contract, with a possibility of extension as specified in the original terms, presents a steady demand for services. The open procedure allows for broad participation, making it an ideal scenario for SMEs looking to expand their contract portfolio and gain reputable client references by partnering with a local government authority such as Epping Forest District Council. Businesses with experience in managing out-of-hours calls can leverage this opportunity to showcase their capabilities and potentially secure a significant role in community services.

## Notice

Contract for Out of Hours Call Handling Service (OOH)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f9abf98a-4211-4660-9b21-0443a939903a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jul 2026 |
| Submission deadline | 11 Jul 2023 |
| Future notice date | Not specified |
| Award date | 21 Aug 2023 |
| Contract period | 30 Sep 2026 - 30 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £30,166 |
| Lots value | Not specified |
| Awards value | £30,166 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EPPING FOREST DISTRICT COUNCIL |
| Locality | EPPING |
| Post town | Chelmsford |
| Postcode | CM16 4BZ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH35 West Essex |
| Local authority | Epping Forest |
| Electoral ward | Epping West & Rural |
| Westminster constituency | Epping Forest |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SPS DOORGUARD |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 29 Jul 2026 at 14:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f9abf98a-4211-4660-9b21-0443a939903a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f9abf98a-4211-4660-9b21-0443a939903a
  29th July 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-280d687c-987f-4ec4-94ab-6b8bcf56951c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-280d687c-987f-4ec4-94ab-6b8bcf56951c.json.