--- title: "Problem Statement Customer Information at Bus Stops" ocid: "ocds-b5fd17-2812b16f-664c-4131-8adc-e34552700907" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2812b16f-664c-4131-8adc-e34552700907" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2812b16f-664c-4131-8adc-e34552700907.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-2812b16f-664c-4131-8adc-e34552700907.json" source: "Contracts Finder" current_stage: "Planning" buyer: "TRANSPORT FOR LONDON" published: "2019-11-21" --- # Problem Statement Customer Information at Bus Stops Buyer: TRANSPORT FOR LONDON Current stage: Planning OCID: ocds-b5fd17-2812b16f-664c-4131-8adc-e34552700907 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2812b16f-664c-4131-8adc-e34552700907) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2812b16f-664c-4131-8adc-e34552700907.json) ## Summary Transport for London (TfL) is currently in the planning stage of a procurement process titled "Problem Statement Customer Information at Bus Stops", focused on enhancing the information provided to bus passengers in London. The procurement aims to identify innovative solutions to improve real-time customer information displayed at bus stops, with a specific deadline for market engagement set for 21 February 2020. This opportunity falls under the industry category of Information systems and servers (CPV code: 48800000) and is intended for delivery across various locations in the London area. This tender presents significant opportunities for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), to contribute innovative technology solutions that enhance customer experience in public transportation. Companies specialising in information systems, real-time data analytics, and digital communication advancements would be well-suited to compete for this contract, potentially leading to long-term partnerships with TfL as they seek cost-effective and environmentally sustainable methods to improve passenger information services. ## Notice TfL is considering how it may approach the procurement of any such services that may fulfil the problem statements and is therefore seeking early information from the market through the publication of this Prior information notice (PIN). The main purpose of this PIN is to establish the measure of interest in the market via a Market Sounding Questionnaire. This Problem Statement concerns Customer Information at Bus Stops. Over 2 billion passenger journeys are made each year in London. As bus ridership continues to fall due to a number of factors, including congestion and average bus speeds, there is a need to offer an improved customer experience and provide accurate, reliable and trustworthy information. Currently, the only real-time information of this kind that is available at bus stops is displayed via the Countdown screen, found in some bus shelters. This displays next available route numbers and their expected arrival time in minutes, but does not convey disruption information or expected journey times. TfL is looking to the market to identify innovative approaches to delivering customer information at bus stops. This needs to enable: * TfL to deliver customer information in an efficient, cost-effective, timely, high-quality and environmentally way that can be scaled across the bus network. * Bus customers to regain control of their journey, through the access to accurate real-time information at bus stops. Any solution should include the functionality to communicate the following primary information to customers in real-time: * Expected arrival times * Temporary service changes * Expected journey times * Simple bus route mapping ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c15559d9-65fb-481d-a51b-def17a4067a9 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Nov 2019 | | Submission deadline | Not specified | | Future notice date | 21 Feb 2020 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | TRANSPORT FOR LONDON | | Locality | LONDON | | Post town | South East London | | Postcode | SE1 8NJ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI44 Lewisham and Southwark | | Local authority | Southwark | | Electoral ward | Borough & Bankside | | Westminster constituency | Bermondsey and Old Southwark | | Delivery location | TLI London | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48800000 - Information systems and servers ## Release History - 21 Nov 2019 at 16:47 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/c15559d9-65fb-481d-a51b-def17a4067a9 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/c15559d9-65fb-481d-a51b-def17a4067a9 21st November 2019 - Early engagement notice on Contracts Finder - https://procontract.due-north.com/Advert?advertId=e7417b97-f209-ea11-80fb-005056b64545 Advert ## Notice URLs - https://tfl.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2812b16f-664c-4131-8adc-e34552700907. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2812b16f-664c-4131-8adc-e34552700907.json.