---
title: "HMRC Customer Communication Services"
ocid: "ocds-b5fd17-281d8c33-adca-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-281d8c33-adca-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-281d8c33-adca-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-281d8c33-adca-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "HM REVENUE & CUSTOMS"
published: "2016-11-18"
---

# HMRC Customer Communication Services

Buyer: HM REVENUE & CUSTOMS  
Current stage: Tender  
OCID: ocds-b5fd17-281d8c33-adca-11e6-9901-0019b9f3037b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-281d8c33-adca-11e6-9901-0019b9f3037b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-281d8c33-adca-11e6-9901-0019b9f3037b.json)

## Summary

The HM Revenue & Customs (HMRC) is currently conducting an open tender for "HMRC Customer Communication Services," focusing on the printing and dissemination of customer communications while transitioning to a multi-channel approach. The tender, published on 11th September 2016, aims to find a service provider capable of reducing their paper output while maintaining effective communication through various channels. The tender period concluded on 30th September 2016, while the contract is scheduled to run from 3rd July 2017 to 30th June 2020. With the tender classified under "Printed matter and related products," it encompasses delivery not only throughout the United Kingdom but also in British Overseas Territories, the Channel Islands, Europe, and beyond.

This procurement presents valuable opportunities for businesses specialising in customer communication services, particularly those that are adept in digital solutions and print management. Small and medium-sized enterprises (SMEs) are encouraged to participate as the tender indicates a suitability for them. Companies providing innovative communication solutions that can help HMRC reduce their paper use while enhancing customer engagement will be particularly well-positioned to compete for this contract.

## Notice

HMRC's objectives are to maximise revenues, improve customer experience and reduce costs in a sustainable way. Our strategy is based on understanding our customers, so we can deliver services tailored to their needs and positively influence their behaviour. HMRC's digital strategy will help us meet our objectives and specifically states: "The drive to Digital by Default will significantly reduce both the volume of paper produced and sent to customers by mail and the amount coming in to HMRC. HMRC currently issues in the region of 185 million letters (c. 500 million A4 images). HMRC is looking to procure a Customer Communication service that will allow the department to continue to send paper output but that also enables the move towards full multi-channel communication, ultimately reducing the volume of paper that the department issues.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1ac31a4b-7c26-43bd-ad7f-eb57d6d3c55c |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Nov 2016 |
| Submission deadline | 30 Sep 2016 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 2 Jul 2017 - 30 Jun 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HM REVENUE & CUSTOMS |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M60 9LA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Ordsall |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 22 - Printed matter and related products

### Codes

- 22000000 - Printed matter and related products

## Release History

- 18 Nov 2016 at 20:17 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1ac31a4b-7c26-43bd-ad7f-eb57d6d3c55c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1ac31a4b-7c26-43bd-ad7f-eb57d6d3c55c
  11th September 2016 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=217438743
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-281d8c33-adca-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-281d8c33-adca-11e6-9901-0019b9f3037b.json.