---
title: "Zendesk Licences and Consultancy"
ocid: "ocds-b5fd17-28259598-4eb5-4198-82ef-002d56566a37"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-28259598-4eb5-4198-82ef-002d56566a37"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-28259598-4eb5-4198-82ef-002d56566a37.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-28259598-4eb5-4198-82ef-002d56566a37.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2025-03-04"
---

# Zendesk Licences and Consultancy

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-28259598-4eb5-4198-82ef-002d56566a37

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-28259598-4eb5-4198-82ef-002d56566a37)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-28259598-4eb5-4198-82ef-002d56566a37.json)

## Summary

The procurement process for "Zendesk Licences and Consultancy" was conducted by NHS England, located at 7 & 8 Wellington Place, Leeds (LS1 4AP). Classified under the IT software package industry category (CPV 48517000), the tender reached the award stage with a total contract value of £833,629 GBP. The procurement method used was selective, specifically a call-off from a framework agreement. Key dates included the tender period end on 16th April 2023 and the contract period from 17th April 2023 to 16th April 2025. This process has been marked as complete, with the final award published on 4th March 2025.

This tender presents a significant opportunity for business growth, particularly for companies specialising in IT software and consultancy services. The awarded supplier, Route 101 Limited, is classified as an SME, hinting at potential suitability for small to medium-sized enterprises with relevant expertise. Due to the broad geographical delivery scope, including the United Kingdom, Europe, British Oversea Territories, Channel Islands, Isle of Man, and Rest of the World, businesses with international operational capabilities could find this tender particularly advantageous for expanding their market reach.

## Notice

Zendesk Licences and Consultancy

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ed395a45-5418-4ac6-8f6b-25b72ede1fcf |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Mar 2025 |
| Submission deadline | 16 Apr 2023 |
| Future notice date | Not specified |
| Award date | 8 Jun 2023 |
| Contract period | 16 Apr 2023 - 16 Apr 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £833,629 |
| Lots value | Not specified |
| Awards value | £1,389,382 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 4AP |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Hunslet & Riverside |
| Westminster constituency | Leeds South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ROUTE 101 |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 4 Mar 2025 at 11:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ed395a45-5418-4ac6-8f6b-25b72ede1fcf
- 22 Jun 2023 at 13:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/39cb5394-0a34-4232-9575-abb8901b2d56

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ed395a45-5418-4ac6-8f6b-25b72ede1fcf
  4th March 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/39cb5394-0a34-4232-9575-abb8901b2d56
  22nd June 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a8bfc549-5fe1-4abe-8ab3-5935f6ca4468
  RM1557.13-G-Cloud-13-Call-Off-Contract-for Lot 2 3 Zendesk_NHSE _1524171_1
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/10cf1c5b-dfee-4297-8aec-cc2bc5382392
  RM1557.13-G-Cloud-13-Call-Off-Contract-for Lot 2 3 Zendesk_NHSE _1524171_1

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-28259598-4eb5-4198-82ef-002d56566a37. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-28259598-4eb5-4198-82ef-002d56566a37.json.