---
title: "564 - Customer Relationship Management System"
ocid: "ocds-b5fd17-28278d94-ed8d-40c0-a555-b67b5acc67c8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-28278d94-ed8d-40c0-a555-b67b5acc67c8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-28278d94-ed8d-40c0-a555-b67b5acc67c8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-28278d94-ed8d-40c0-a555-b67b5acc67c8.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "ASTON UNIVERSITY"
published: "2021-01-15"
---

# 564 - Customer Relationship Management System

Buyer: ASTON UNIVERSITY  
Current stage: Tender  
OCID: ocds-b5fd17-28278d94-ed8d-40c0-a555-b67b5acc67c8

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## Summary

Aston University, located in Birmingham, is currently seeking a delivery partner to design, develop, and implement a Customer Relationship Management (CRM) system using Microsoft Dynamics. The tender, titled "564 - Customer Relationship Management System", falls under the software-related services category and is being conducted through an open procurement method. The deadline for submissions is 29th January 2021, with the contract set to commence on 1st April 2021 and lasting until 31st March 2024.

This tender presents significant opportunities for businesses specialising in software development and CRM solutions, particularly those with experience in Microsoft Dynamics. Companies that can provide customised services and demonstrate the ability to tailor workflows to meet Aston's requirements will be well-suited to compete. Furthermore, the selected partner may have the chance to secure additional contracts, fostering long-term business growth in partnership with the university.

## Notice

The University is seeking to appoint a 3rd party delivery partner to work with the University to design, develop and implement a CRM system using Microsoft Dynamics. The partner would work in partnership with the University's Project Management Office, Digital Services Team and other relevant internal stakeholders to lead the transformation, challenge business processes and implement the technology platform. The successful bidder must have demonstrable experience of designing and architecting solutions without a proprietary 'IP layer' for a Customer Relationship Management System. This includes workflows which are tailored to the University's requirements and 'future proofed' (implementation may develop beyond the initial scope). The University's intentions and objectives are to to appoint a single delivery partner that will: (i) deliver a CRM solution that meets Aston's needs and requirements; and (ii) has the capability to deliver other solutions and projects on the Dynamics platform (and in this context, the University will consider creating Aston a non-exclusive call off contract with the appointed delivery partner which enables Aston to make direct awards of additional contracts at its sole and absolute discretion)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/afa87095-f4cc-499d-841d-3a19f0f4ef8f |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jan 2021 |
| Submission deadline | 29 Jan 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2021 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ASTON UNIVERSITY |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B4 7ET |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Nechells |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212333 - Contact management software development services
- 72212445 - Customer Relation Management software development services
- 72212781 - System management software development services
- 72212982 - Configuration management software development services
- 72212983 - Development software development services
- 72230000 - Custom software development services
- 72260000 - Software-related services

## Release History

- 15 Jan 2021 at 14:15 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/afa87095-f4cc-499d-841d-3a19f0f4ef8f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/afa87095-f4cc-499d-841d-3a19f0f4ef8f
  15th January 2021 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=4cea4c36-6639-eb11-8106-005056b64545
  Advert

## Notice URLs

- http://www.aston.ac.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-28278d94-ed8d-40c0-a555-b67b5acc67c8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-28278d94-ed8d-40c0-a555-b67b5acc67c8.json.