---
title: "ITSM Renewal and Expansion"
ocid: "ocds-b5fd17-282c41c0-fa22-4938-a1d3-4b3c87c57d72"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-282c41c0-fa22-4938-a1d3-4b3c87c57d72"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-282c41c0-fa22-4938-a1d3-4b3c87c57d72.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-282c41c0-fa22-4938-a1d3-4b3c87c57d72.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GREENSQUAREACCORD LIMITED"
published: "2026-06-22"
---

# ITSM Renewal and Expansion

Buyer: GREENSQUAREACCORD LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-282c41c0-fa22-4938-a1d3-4b3c87c57d72

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-282c41c0-fa22-4938-a1d3-4b3c87c57d72)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-282c41c0-fa22-4938-a1d3-4b3c87c57d72.json)

## Summary

The contracting process titled "ITSM Renewal and Expansion" has been completed by GREENSQUAREACCORD LIMITED, based in Birmingham, England. The procurement was for a cloud-based IT Service Management (ITSM) solution, classified under the software package and information systems industry. This procurement was conducted through a selective process as a call-off from a framework agreement with an award status dated 13th June 2026. The contract, valued at £236,613, covers a period from 2nd February 2026 to 1st February 2029 and is intended for service delivery in England. The main procurement category was services, aiming to enhance ITSM capabilities with a focus on flexible, ITIL-aligned processes.

This tender presents significant opportunities for businesses specialising in IT service management, particularly those offering cloud-based solutions with intuitive no-code interfaces and automation capabilities. Small and medium-sized enterprises (SMEs) are particularly well-suited to compete, given the contract's detailed suitability criteria. Sourcing from a framework agreement, this procurement underscores the importance of maintaining robust ITIL-aligned operations and a competent ITSM team, opening avenues for growth in the rapidly evolving digital services market. Halo Service Solutions, an established large-scale provider, was awarded the contract, which highlights the competitive landscape and the need for innovative and adaptive tech solutions.

## Notice

A cloud-based IT Service Management (ITSM) solution with integrated service desk functionality, aligned to established ITSM policies and processes through an intuitive, no-code interface. The solution incorporates flexible, ITIL aligned processes and a CMDB with out of the box automation, supported by an experienced in-house ITSM team.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3b46da56-6202-4dd4-a2f8-78fbf51ed261 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jun 2026 |
| Submission deadline | 1 Feb 2026 |
| Future notice date | Not specified |
| Award date | 12 Jun 2026 |
| Contract period | 2 Feb 2026 - 1 Feb 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £236,613 |
| Lots value | Not specified |
| Awards value | £236,613 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GREENSQUAREACCORD LIMITED |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 2JB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HALO SERVICE SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 22 Jun 2026 at 08:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3b46da56-6202-4dd4-a2f8-78fbf51ed261

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3b46da56-6202-4dd4-a2f8-78fbf51ed261
  22nd June 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-282c41c0-fa22-4938-a1d3-4b3c87c57d72. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-282c41c0-fa22-4938-a1d3-4b3c87c57d72.json.