---
title: "CAFM, Helpdesk and MI Services"
ocid: "ocds-b5fd17-284f3a79-3c73-4c1d-80d3-794c0673d96c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-284f3a79-3c73-4c1d-80d3-794c0673d96c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-284f3a79-3c73-4c1d-80d3-794c0673d96c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-284f3a79-3c73-4c1d-80d3-794c0673d96c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON FIRE COMMISSIONER"
published: "2021-02-01"
---

# CAFM, Helpdesk and MI Services

Buyer: LONDON FIRE COMMISSIONER  
Current stage: Award  
OCID: ocds-b5fd17-284f3a79-3c73-4c1d-80d3-794c0673d96c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-284f3a79-3c73-4c1d-80d3-794c0673d96c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-284f3a79-3c73-4c1d-80d3-794c0673d96c.json)

## Summary

The London Fire Commissioner is seeking suppliers for a contract titled "CAFM, Helpdesk and MI Services" under the services category. This competitive procurement process is currently in the Award stage, with an active contract valued at approximately £1.99 million set to commence on 1st April 2021 and concluding on 31st March 2026, with a potential two-year extension. The procurement was conducted using a selective method, with the tender period originally ending on 2nd July 2020. The services will be delivered within the Greater London area, encompassing vital support for the busiest fire service in the UK.

This contract presents significant growth opportunities for businesses specialising in IT services, particularly those experienced in providing software and management information systems. Companies that can offer helpdesk support, database management, and related IT services would be well-suited to compete. With an annual handling of around 12,000 calls and processing around 25,000 work orders, this tender highlights the need for efficient support systems, making it an excellent opportunity for SMEs to engage in a high-profile public sector contract.

## Notice

The London Fire Commissioner (the Authority) provides fire fighting, rescue, fire safety and certain emergency planning services for the Greater London area. The LFC Authority is the busiest of all the fire services in the United Kingdom managing 102 fire stations together with the Headquarters building, the London Operations Control centre and the Brigade distribution centre and store. The Authority is looking to conduct a competitive procurement process with a view to identify a supplier to provide a CAFM/Helpdesk/Management Information System service, for a period of 5 years, with an option to extend up to a further 2 years. Expected Contract Mobilisation start date: Autumn 2020. Expected Service Commencement start date: March 2021. The service currently handles 12,000 calls per annum and processes 25,000 planned work orders, 12,000 reactive work orders, managing a total annual spend on quoted works of PS4.0M, all through an existing FM Supply Chain. Communication with the Authority during the tender exercise only via Bluelight portal.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f56b04e9-9dad-456f-9c1c-431f70f440bf |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Feb 2021 |
| Submission deadline | 2 Jul 2020 |
| Future notice date | Not specified |
| Award date | 30 Oct 2020 |
| Contract period | 31 Mar 2021 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,985,762 |
| Lots value | Not specified |
| Awards value | £1,985,762 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON FIRE COMMISSIONER |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 0LL |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BELLROCK PROPERTY & FACILITIES MANAGEMENT |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48612000 - Database-management system
- 72000000 - IT services: consulting, software development, Internet and support
- 72222200 - Information systems or technology planning services
- 72253000 - Helpdesk and support services
- 72253100 - Helpdesk services
- 72260000 - Software-related services
- 72310000 - Data-processing services
- 72313000 - Data capture services
- 72314000 - Data collection and collation services
- 72315200 - Data network management services
- 72321000 - Added-value database services

## Release History

- 1 Feb 2021 at 02:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f56b04e9-9dad-456f-9c1c-431f70f440bf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f56b04e9-9dad-456f-9c1c-431f70f440bf
  1st February 2021 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=33113&B=BLUELIGHT
  The Authority is looking to conduct a competitive procurement process with a view to identify a supplier to provide a CAFM/Helpdesk/Management Information System service, for a period of 5 years, with an option to extend up to a further 2 years.
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/33133
  Bidders are required to register and express their interest through the Bluelight portal https://bluelight.eu-supply.com. It is free to register and bidders should receive notification of their registration within 48 hours. Please be aware emails from the portal may be quarantined by email filters.

## Notice URLs

- http://www.london-fire.gov.uk
- https://bluelight.eu-supply.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-284f3a79-3c73-4c1d-80d3-794c0673d96c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-284f3a79-3c73-4c1d-80d3-794c0673d96c.json.