---
title: "Universal Credit Work Search Review Trial -Blended Channels"
ocid: "ocds-b5fd17-28536982-a3ca-41a9-9cba-15a83064489b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-28536982-a3ca-41a9-9cba-15a83064489b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-28536982-a3ca-41a9-9cba-15a83064489b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-28536982-a3ca-41a9-9cba-15a83064489b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2024-03-05"
---

# Universal Credit Work Search Review Trial -Blended Channels

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-28536982-a3ca-41a9-9cba-15a83064489b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-28536982-a3ca-41a9-9cba-15a83064489b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-28536982-a3ca-41a9-9cba-15a83064489b.json)

## Summary

The Department for Work and Pensions has recently awarded a contract for the "Universal Credit Work Search Review Trial -Blended Channels". This project aimed to gather evidence on Universal Credit Intensive Work Search (IWS) claimant and staff views and experiences of video and telephone work search review appointments. The procurement method used was selective, with a call-off from a framework agreement. The contract value was £260,000 GBP, and the contract period is scheduled from 5th February 2024 to 5th June 2025.

This tender by the Department for Work and Pensions presents an opportunity for business growth, particularly for companies offering research and development services and consultancy. Small and medium-sized enterprises (SMEs) are well-suited to compete for this contract. The contract was awarded to IFF Research Limited, and the trial intervention being evaluated may inform future national policy decisions in this sector.

## Notice

The aim of this project is to gather evidence on Universal Credit Intensive Work Search (IWS) claimant and staff views and experiences of video and telephone work search review appointments and face-to-face appointments reviews ("blended channels") for claimants in the treatment sites) compared to face-to-face appointments in control sites. The research will help understand if the trial is being delivered according to the policy intent, and it will explore how the intervention works in practice and identify any recurrent operational issues. It will also provide evidence to inform policy decisions about a future national expansion of the trial intervention

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5ef7fad4-8fd0-492d-b67b-0c5e0b09aa91 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Mar 2024 |
| Submission deadline | 15 Dec 2023 |
| Future notice date | Not specified |
| Award date | 22 Feb 2024 |
| Contract period | 5 Feb 2024 - 5 Jun 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £260,000 |
| Lots value | Not specified |
| Awards value | £259,957 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IFF RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 5 Mar 2024 at 11:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5ef7fad4-8fd0-492d-b67b-0c5e0b09aa91

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5ef7fad4-8fd0-492d-b67b-0c5e0b09aa91
  5th March 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ada62d4f-e2eb-429b-b7d0-4583bcebd2ac
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7e2f6b91-9e20-436c-a3ed-397fada94e97
  Contract Management Framework - Best Practice Activities

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-28536982-a3ca-41a9-9cba-15a83064489b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-28536982-a3ca-41a9-9cba-15a83064489b.json.