---
title: "Provision of Customer Excellence Training"
ocid: "ocds-b5fd17-286c7d11-38a5-40c4-b5fe-50fda1de0f16"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-286c7d11-38a5-40c4-b5fe-50fda1de0f16"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-286c7d11-38a5-40c4-b5fe-50fda1de0f16.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-286c7d11-38a5-40c4-b5fe-50fda1de0f16.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2025-01-22"
---

# Provision of Customer Excellence Training

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-286c7d11-38a5-40c4-b5fe-50fda1de0f16

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-286c7d11-38a5-40c4-b5fe-50fda1de0f16)  
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## Summary

The Crown Commercial Service, part of the Cabinet Office, has completed the procurement process for the "Provision of Customer Excellence Training" contract, classified under the training services category (CPV code 80500000). The contract, awarded to CCMA Ventures Limited, will focus on delivering seven one-day, face-to-face workshops across Liverpool, Norwich, and Newport. Key dates include the end of the tender period on 30 December 2024 and the contract duration from 7 January 2025 to 6 January 2026. The procurement method used was a low-value purchase system.

This tender is an excellent opportunity for businesses specialising in professional training and development, particularly those with experience in customer service training. SMEs might find this engagement particularly beneficial given its suitability for small and medium enterprises. The successful bidder, CCMA Ventures Limited, is an SME itself, highlighting the accessibility and growth potential for similar-sized companies looking to expand their market reach within the UK and potentially beyond, given the wide delivery address coverage.

## Notice

The Supplier is required to provide 7 'one-day' face to face workshops to be delivered on-site in Liverpool, Norwich and Newport. The purpose of the customer excellence training is to achieve an aligned approach to customer service; covering topics including communication skills, questioning and listening, and empathy.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1147ad2a-62dc-4aa3-8411-0b66974f6aca |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Low Value Purchase System |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jan 2025 |
| Submission deadline | 30 Dec 2024 |
| Future notice date | Not specified |
| Award date | 7 Jan 2025 |
| Contract period | 7 Jan 2025 - 6 Jan 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £11,700 |
| Lots value | Not specified |
| Awards value | £11,700 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CCMA VENTURES |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80500000 - Training services

## Release History

- 22 Jan 2025 at 12:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1147ad2a-62dc-4aa3-8411-0b66974f6aca

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1147ad2a-62dc-4aa3-8411-0b66974f6aca
  22nd January 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f9119ac0-be7f-4813-9da2-3546ff3c274b
  Redacted contract

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-286c7d11-38a5-40c4-b5fe-50fda1de0f16. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-286c7d11-38a5-40c4-b5fe-50fda1de0f16.json.