---
title: "Business Process Analysis for Publication of Inspection Reports"
ocid: "ocds-b5fd17-28abdcc8-00e2-43cb-b85f-dfa56c846fad"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-28abdcc8-00e2-43cb-b85f-dfa56c846fad"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-28abdcc8-00e2-43cb-b85f-dfa56c846fad.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-28abdcc8-00e2-43cb-b85f-dfa56c846fad.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CARE QUALITY COMMISSION"
published: "2016-12-05"
---

# Business Process Analysis for Publication of Inspection Reports

Buyer: CARE QUALITY COMMISSION  
Current stage: Tender  
OCID: ocds-b5fd17-28abdcc8-00e2-43cb-b85f-dfa56c846fad

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## Summary

The Care Quality Commission is seeking tenders for a project titled "Business Process Analysis for Publication of Inspection Reports." This procurement falls under the services category, specifically focusing on miscellaneous business and business-related services, as well as business development consultancy services. The procurement process is currently in the active tender stage, with an open procedure method. The tender period will close on 16 December 2016, and the contracting period is set to commence on 16 January 2017 and conclude by 31 March 2017. The delivery addresses for this project are located in London, while the estimated contract value is £49,500, with a minimum value of £40,000.

This tender presents significant opportunities for businesses specialising in process analysis and consultancy, particularly those capable of addressing inefficiencies within operational workflows. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) would be well-suited to participate in this tender, given the CQC's emphasis on enhancing their performance in report writing and analysis. Companies with expertise in improving administrative processes, especially within healthcare or regulatory environments, are encouraged to apply, as they can contribute directly to the CQC's goal of delivering high-quality inspection reports.

## Notice

Since CQC's differentiated approach to inspection was introduced in the 2014 Transformation Programme, our ability to meet our key performance indicators with regards to writing and publishing inspection reports has been a challenge. There have been a number of sector specific attempts at improving performance in this area with only limited long-term success. In 2017/18 we expect to publish in excess of 23,000 inspection reports. If CQC is to deliver sustainable improvements in report writing and meet the expectations of providers and the public, a more thorough analysis of the operational process is required. We are seeking to understand the factors that are currently impacting our ability to meet our KPIs. A high-level, common process narrative was documented as part of the development of CQC's Operating Model in 2014. Whilst this has provided an adequate baseline until now, it is acknowledged that the process has developed over the last two years and the systems in place to support the report writing process are inconsistent across the three sectors (Adult Social Care, Primary Medical Services and Hospitals). A more detailed and sector specific understanding is needed in order to help identify any waste, inefficiency or non-value added steps in the processes. CQC is seeking to procure expertise in business process analysis and redesign with a view to directly tackling our under-performance in report writing. Alongside this project, CQC is commissioning a broader project to understand and document it's as-is processes across all strands of its Operating Model - Register, Monitor, Inspect and Rate, Enforce and Independent Voice. The issues within this Invitation to Tender are being addressed separately due to the challenging nature of performance in this area and the need to be able to respond quickly to the changes required. The two projects are complementary and will be managed separately.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/59bd4282-2e83-4f5b-a051-91390d15da27 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Dec 2016 |
| Submission deadline | 16 Dec 2016 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 16 Jan 2017 - 31 Mar 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £49,500 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARE QUALITY COMMISSION |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 4PA |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79411100 - Business development consultancy services
- 79900000 - Miscellaneous business and business-related services

## Release History

- 5 Dec 2016 at 09:35 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/59bd4282-2e83-4f5b-a051-91390d15da27

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/59bd4282-2e83-4f5b-a051-91390d15da27
  5th December 2016 - Opportunity notice on Contracts Finder

## Provenance

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