---
title: "FLEX A1 Citizen Services Assistant"
ocid: "ocds-b5fd17-28aceaf8-1ef7-45be-89b3-603437f19752"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-28aceaf8-1ef7-45be-89b3-603437f19752"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-28aceaf8-1ef7-45be-89b3-603437f19752.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-28aceaf8-1ef7-45be-89b3-603437f19752.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BASINGSTOKE & DEANE BOROUGH COUNCIL"
published: "2021-09-30"
---

# FLEX A1 Citizen Services Assistant

Buyer: BASINGSTOKE & DEANE BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-28aceaf8-1ef7-45be-89b3-603437f19752

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-28aceaf8-1ef7-45be-89b3-603437f19752)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-28aceaf8-1ef7-45be-89b3-603437f19752.json)

## Summary

The procurement process involves Basingstoke & Deane Borough Council seeking services under the title "FLEX A1 Citizen Services Assistant". This initiative falls within the office automation software package sector and is located in the South East of England. The contract, valued at £128,139, was awarded on 30th June 2021 and is currently in its contract phase, which commenced on 1st July 2021 and is set to conclude on 30th June 2023. This tender was conducted using a selective procurement method through a framework agreement, which provided an efficient means to engage suppliers.

This opportunity is particularly suitable for small and medium-sized enterprises (SMEs) specialising in software solutions and IT services, as the council aims to enhance its citizen services through innovative technology. Businesses with experience in office automation and a proven track record of delivering similar projects could excel in this competitive environment, potentially leading to further contracts within the public sector. SMEs looking to expand their portfolio in public services will find this an advantageous platform for growth.

## Notice

FLEX A1 Citizen Services Assistant

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/db6c7b77-01c6-4d0a-a6dd-856dbf86d0cf |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Sep 2021 |
| Submission deadline | 1 Jun 2021 |
| Future notice date | Not specified |
| Award date | 29 Jun 2021 |
| Contract period | 30 Jun 2021 - 30 Jun 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £128,139 |
| Lots value | Not specified |
| Awards value | £128,139 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BASINGSTOKE & DEANE BOROUGH COUNCIL |
| Locality | BASINGSTOKE |
| Post town | Reading |
| Postcode | RG21 4AH |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ37 North Hampshire |
| Local authority | Basingstoke and Deane |
| Electoral ward | Eastrop & Grove |
| Westminster constituency | Basingstoke |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ICS.AI |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48920000 - Office automation software package

## Release History

- 30 Sep 2021 at 09:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/db6c7b77-01c6-4d0a-a6dd-856dbf86d0cf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/db6c7b77-01c6-4d0a-a6dd-856dbf86d0cf
  30th September 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-28aceaf8-1ef7-45be-89b3-603437f19752. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-28aceaf8-1ef7-45be-89b3-603437f19752.json.