---
title: "Procurement of General Practices Appointment Booking Services for Practices in Norfolk & Waveney ICB"
ocid: "ocds-b5fd17-28b639de-4d61-46e5-aaf9-5911a500d94a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-28b639de-4d61-46e5-aaf9-5911a500d94a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-28b639de-4d61-46e5-aaf9-5911a500d94a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-28b639de-4d61-46e5-aaf9-5911a500d94a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT"
published: "2024-10-07"
---

# Procurement of General Practices Appointment Booking Services for Practices in Norfolk & Waveney ICB

Buyer: NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT  
Current stage: Award  
OCID: ocds-b5fd17-28b639de-4d61-46e5-aaf9-5911a500d94a

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## Summary

NHS Norfolk and Waveney ICB, supported by the NHS England National Commercial and Procurement Hub, has awarded a contract for the procurement of a General Practices Appointment Booking Service to Accurx Limited. The procurement, classified under the CPV code 48332000 for scheduling software packages, aims to modernise appointment booking across GP clinics, long-term condition clinics, and vaccination clinics in Norfolk and Waveney ICB. The contract, call-off from the CCS G-Cloud 13 Framework, Lot 2: Cloud software, was awarded following the selective procurement method and will be in effect from 1 July 2024 to 30 September 2025. The initial term of the contract is 9 months, with a possibility to extend for an additional 6 months.

This contract presents a significant opportunity for businesses specialising in healthcare software solutions, particularly SMEs, to engage with public sector procurement. As an appointment booking system integrated with GP clinical systems, it opens doors for innovative companies to demonstrate and scale their services within the NHS framework. Businesses focused on developing and providing scheduling and healthcare management software will find this tender particularly aligned with their expertise and growth strategies. The procurement underscores the growing demand for digital solutions in the healthcare sector, paving the way for technology-driven improvements in public health services.

## Notice

The NHS England National Commercial and Procurement Hub supported NHS Norfolk and Waveney ICB to place a new contract for the provision of a General Practice Appointment Booking solution to replace the national contract for appointment booking supplied by Accurx Limited which expired on 30th June 2024. NHS Norfolk and Waveney ICB's requirement is for an appointment booking solution that enables booking of appointments by patients into GP clinics, long term condition clinics and vaccination clinics with integration with GP clinical systems. The solution is required to meet the digital pathways capabilities that support Modernising General Practice (MGP). A call-off process from the CCS G-Cloud 13 Framework (RM1557.13) Lot 2: Cloud software was undertaken in accordance with the G-Cloud 13 buyers guide to identify the most suitable provider to deliver requirements. The contract has been awarded to Accurx Limted. The contract is awarded for an initial period of 9 months with the option to extend for a further 6 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2586a739-e5d6-43c8-adfa-ab1839a9a1f3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Oct 2024 |
| Submission deadline | 12 Jun 2024 |
| Future notice date | Not specified |
| Award date | 30 Jun 2024 |
| Contract period | 30 Jun 2024 - 30 Sep 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £77,388 |
| Lots value | Not specified |
| Awards value | £77,388 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 2DH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Lakenham |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACCURX |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48332000 - Scheduling software package

## Release History

- 7 Oct 2024 at 13:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2586a739-e5d6-43c8-adfa-ab1839a9a1f3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2586a739-e5d6-43c8-adfa-ab1839a9a1f3
  7th October 2024 - Awarded contract notice on Contracts Finder

## Provenance

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