---
title: "GB-Surrey: RHUL-21048 Cloud based remote assistance software"
ocid: "ocds-b5fd17-28cbd60b-920a-4f13-9c8e-ea8d96020fad"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-28cbd60b-920a-4f13-9c8e-ea8d96020fad"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-28cbd60b-920a-4f13-9c8e-ea8d96020fad.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-28cbd60b-920a-4f13-9c8e-ea8d96020fad.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ROYAL HOLLOWAY UNIVERSITY OF LONDON"
published: "2021-06-29"
---

# GB-Surrey: RHUL-21048 Cloud based remote assistance software

Buyer: ROYAL HOLLOWAY UNIVERSITY OF LONDON  
Current stage: Award  
OCID: ocds-b5fd17-28cbd60b-920a-4f13-9c8e-ea8d96020fad

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## Summary

The Royal Holloway University of London has completed a procurement process for the renewal of its cloud-based remote assistance software, previously known as BOMGAR. The procurement falls under the software package and information systems category and has a contract value of £33,130.64. The contract period runs from 1 April 2021 to 31 March 2024, with the procurement process having reached the Award stage as of 29 June 2021. The service is primarily targeted to assist IT teams in providing remote support for staff and students dealing with IT-related issues. The tender was officially concluded on 25 March 2021.

This tender presents substantial opportunities for businesses specializing in software development and IT services, particularly those offering cloud-based solutions. Firms that can provide effective remote support tools and are experienced in the education sector would be well-positioned to leverage this opportunity for growth. With the contract already awarded to BeyondTrust Corporation, potential bidders should focus on innovative solutions and improvements for future procurement processes within the educational industry.

## Notice

Renewal of cloud based remote assistance software (previously called BOMGAR) allowing IT teams to support staff and students with IT related issues remotely.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d050dc98-8ecb-4a5e-a404-9f906936ade7 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jun 2021 |
| Submission deadline | 25 Mar 2021 |
| Future notice date | Not specified |
| Award date | 25 Mar 2021 |
| Contract period | 31 Mar 2021 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £33,130 |
| Lots value | Not specified |
| Awards value | £33,130 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROYAL HOLLOWAY UNIVERSITY OF LONDON |
| Locality | EGHAM |
| Post town | Twickenham |
| Postcode | TW20 0EX |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Runnymede |
| Electoral ward | Englefield Green East |
| Westminster constituency | Windsor |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BEYONDTRUST |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 29 Jun 2021 at 10:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d050dc98-8ecb-4a5e-a404-9f906936ade7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d050dc98-8ecb-4a5e-a404-9f906936ade7
  29th June 2021 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=604815858
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-28cbd60b-920a-4f13-9c8e-ea8d96020fad. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-28cbd60b-920a-4f13-9c8e-ea8d96020fad.json.